Flexible Associate Product Manager - Gov Digital Services

Civil Service World; Newcastle upon Tyne, Leeds; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Flexible working

Learning and development opportunities

Job summary

HMRC invites applications for an Associate Product Manager to help deliver and improve inbound scanning and digital communication services. You will work in multidisciplinary teams to prioritise improvements and shape a user‑centred product roadmap.

You’ll use user research and performance data to drive decisions, collaborate with designers and researchers, and ensure accessibility standards are met while supporting HMRC's digital transformation initiatives.

Qualifications

• Experience delivering or supporting digital products or services in an Agile environment.
• Ability translate user, business and operational needs into product requirements and improvements.
• Skill in prioritising competing requirements to deliver value for users and the organisation.
• Evidence of building relationships with stakeholders and gaining support for product decisions.
• Experience identifying problems within a product or service and implementing improvements.
• Experience collaborating with multidisciplinary teams, suppliers or delivery partners.
• Experience using service performance or user insight to inform priorities.

Responsibilities

• Support the delivery and continuous improvement of product features for HMRC's inbound scanning and digital communication services.
• Define and refine the scope of product features, balancing user, business and operational needs.
• Own and prioritise a backlog of user stories and ensure priorities align with product goals.
• Build stakeholder understanding and support for product priorities and the roadmap.
• Work collaboratively with multidisciplinary teams, other government departments and suppliers to shape and improve services.
• Use user research and performance data to identify opportunities for improvement and inform product decisions.
• Work with researchers and designers to ensure products consider user needs and meet accessibility standards.

Job description

HMRC invites applications for an Associate Product Manager to help deliver and improve inbound scanning and digital communication services. You will work in multidisciplinary teams to prioritise improvements and shape a user‑centred product roadmap.

You’ll use user research and performance data to drive decisions, collaborate with designers and researchers, and ensure accessibility standards are met while supporting HMRC's digital transformation initiatives.