Associate Product Manager - Inbound Digital Services

Manchester Digital; Manchester; On-site; GBP 32,000 - 45,000; Full time

Job summary

HMRC is seeking an Associate Product Manager to support delivery and continuous improvement of inbound scanning and digital communication services. You will work with multidisciplinary teams to understand user needs, prioritise improvements and help deliver accessible, effective digital services.

You will have opportunities to shape high-profile services during a period of transformation, collaborating with product, delivery, user research, design and performance analysis to inform decisions.

Qualifications

• Experience of delivering or supporting digital products or services in an Agile environment.
• Experience translating user, business and operational needs into clear product requirements, improvements or solutions.
• Experience prioritising competing requirements to deliver value for users and the organisation.
• Evidence of building effective relationships with stakeholders and gaining support for product decisions or service improvements.
• Experience identifying problems within a product, service or process and implementing improvements or solutions.
• Experience working collaboratively with multidisciplinary teams, suppliers or delivery partners to deliver or improve services.
• Experience using service performance, user insight or operational evidence to inform priorities and improvements.

Responsibilities

• Support the delivery and continuous improvement of product features for HMRC's inbound scanning and digital communication services.
• Define and refine the scope of product features and enhancements, balancing user, business and operational needs.
• Own and prioritise a backlog of user stories, ensuring priorities align with product goals and deliver value for users and the organisation.
• Build stakeholder understanding and support for product priorities, decisions and the product roadmap.
• Work collaboratively with multidisciplinary teams, other government departments and suppliers to shape and improve services.
• Use user research, service performance information, operational evidence and feedback to identify opportunities for improvement and inform product decisions.
• Work with researchers and designers to ensure products and services consider user needs and meet relevant accessibility standards.
• Contribute to HMRC's Product Management community, sharing learning and supporting the development of product management capability across the organisation.

Skills

Agile delivery

Translate user needs into requirements

Prioritisation of requirements

Stakeholder management

Problem identification and solutioning

Cross-disciplinary collaboration

Leveraging performance data and user反馈

Job description

HMRC is seeking an Associate Product Manager to support delivery and continuous improvement of inbound scanning and digital communication services. You will work with multidisciplinary teams to understand user needs, prioritise improvements and help deliver accessible, effective digital services.

You will have opportunities to shape high-profile services during a period of transformation, collaborating with product, delivery, user research, design and performance analysis to inform decisions.