Associate Platform Consultant (Bilingual - English/German)

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic team as an Associate Platform Consultant in London, where you will play a pivotal role in implementing innovative solutions for clients. This position offers the opportunity to work closely with customers, ensuring their needs are met through effective project management and technical expertise. You'll thrive in a collaborative environment, leveraging your skills in data analysis and client communication to drive success. If you're passionate about technology and eager to contribute to a forward-thinking company, this role is perfect for you!

Qualifications

• 2-4 years of experience in Software Implementation or Consulting.
• Strong English communication skills, both written and verbal.
• Basic understanding of relational databases and SQL.

Responsibilities

• Manage implementation projects and client communications effectively.
• Configure the Yext platform to meet customer requirements.
• Analyze and import customer data, ensuring quality assurance.

Skills

Software Implementation

Client Communication

Data Analysis

SEO Best Practices

Project Management

Education

High School Diploma or GED

BA/BS Degree

Tools

Excel

SQL

Job description

Social network you want to login/join with:

Associate Platform Consultant (Bilingual - English/German), London

col-narrow-left

Client:

Yext

Location:

London, United Kingdom

Job Category:

Consulting

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

3b77deca9680

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

col-wide

Job Description:

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work!

Yext is looking for a detail-oriented, proactive, and technically adept Associate Platform Consultant to join our dynamic Services team. In this role, you will serve as a Yext product expert, working closely with clients to configure the platform, manage data, and deliver exceptional solutions. As a customer-facing team member, you will play a key role in executing implementation tasks, managing project deliverables, and ensuring effective communication with both clients and internal stakeholders throughout the project lifecycle

We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates have experience configuring or implementing B2B technology, can build positive relationships, and can quickly learn the parts of our business.

What you'll do

• Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts
• Work directly with the customer via meetings and email communications to identify goals and requirements for assigned projects
• Configure the Yext environment (Content, Pages, Listings, Search etc.) to meet customer requirements
• Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
• Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed. Confirm resolution of the request
• Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
• Document client business rules, requirements, and customizations and ensure accurate configuration of the platform
• Partner closely with the broader account team to ensure we are exceeding client expectations, working cross functionally with success managers, sales, delivery managers, platform consultants, engineers, and designers to achieve success
• Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
• Test new features and workflows in product releases for a clients configuration, apply new features for client book of business and provide feedback to product management
• Contribute to internal resources and process improvements
• Provide Search Engine Optimization (SEO), data modeling, integration best practices and optimization guidance throughout engagements to drive customer return on investment
• Provide status updates on your work and communicate potential risks and opportunities to clients and the account team

What you have

• High school diploma, GED or equivalent
• 2-4 years of experience in Software Implementation, Consulting, or similar client-facing roles
• Strong English, both written and verbal communication Proficient in data analysis and manipulation with Excel or equivalent
• Effective interpersonal skills; along with strong ability to communicate complex problems
• Strong work ethic with the ability to work in a fast-paced and dynamic environment
• Determination and perseverance when faced with challenges
• Ability to thrive in a cross-functional team environment
• Takes pride in providing a high level of service and delivering consistent performance
• Interest in technology
• Energized by completing items on a huge to do list
• Self-directed worker with excellent time management skills
• Basic understanding of relational databases and SQL
• BA/BS degree in any subject area, or similar college level education or work experience preferred but not required

#LI-JS2

Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete .