Associate Director, ServiceNow Transformation Delivery

Deloitte LLP; United Kingdom; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

A leading consulting firm in the UK is seeking an Associate Director, Transformation Delivery Lead for their ServiceNow practice. This role involves leading complex transformation projects, managing client relationships, and fostering team development. Ideal candidates will have extensive ServiceNow experience, including ITSM and HRSD, along with strong leadership and coaching skills. The position supports a hybrid working model across various UK locations and promises significant personal and professional growth opportunities.

Benefits

Hybrid working policy

Career development opportunities

Inclusive company culture

Qualifications

• Proven experience in leading complex, outcome-focused ServiceNow transformation programmes.
• Demonstrated ability to work in a fast-paced, varied environment.
• Understanding of project sales cycle and structuring programmes.

Responsibilities

• Lead impactful outcomes while fostering team growth.
• Develop proposals and identify new business opportunities.
• Manage project teams to ensure timely delivery.

Skills

ServiceNow transformation programmes

Commercial awareness

Agile delivery methodologies

Leadership and coaching

Education

Certified ServiceNow System Administrator

ITIL v3/4 Foundation or higher certifications

Certified in Prince2 and/or Agile disciplines

Tools

ServiceNow ITSM

ServiceNow HRSD

ServiceNow iRM

ServiceNow ITOM

ServiceNow CSM

Job description

A leading consulting firm in the UK is seeking an Associate Director, Transformation Delivery Lead for their ServiceNow practice. This role involves leading complex transformation projects, managing client relationships, and fostering team development. Ideal candidates will have extensive ServiceNow experience, including ITSM and HRSD, along with strong leadership and coaching skills. The position supports a hybrid working model across various UK locations and promises significant personal and professional growth opportunities.