Associate Customer Success Manager

JR United Kingdom; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT solution provider is seeking an Associate Customer Success Manager to support a portfolio of subscription-based clients. This role involves managing client relationships, ensuring communication, and providing valuable insights through reporting. Ideal candidates will have 1–3 years of experience in a client-facing role and a basic understanding of Microsoft 365 and Cisco.

Qualifications

• 1–3 years’ experience in a client-facing or support role.
• Strong communication and organisational skills.
• Keen to learn, grow, and build product knowledge.

Responsibilities

• Act as day-to-day contact for assigned clients.
• Run quarterly check-ins and renewal reviews.
• Create and send service reports.

Skills

Communication

Organizational skills

Client relationship management

Basic understanding of Microsoft 365

Basic understanding of Cisco

Reporting tools usage

Job description

Social network you want to login/join with:

Associate Customer Success Manager, surrey

col-narrow-left

Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

surrey, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

1

Posted:

23.05.2025

Expiry Date:

07.07.2025

col-wide

Job Description:

• Do you want a role that will provide you with an outstanding career path (into Customer Success Management, Account Management, Pre-sales etc) ?
• Are you passionate about building and nurturing client relationships ?
• Do you want access to unlimited training and development?

Opportunity to work at a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You’ll help ensure each client, receives consistent communication, reporting, and visible value.

Main Responsibilities:

• Act as day-to-day contact for your assigned clients
• Run quarterly check-ins and renewal reviews
• Share usage tips (Microsoft 365, Cisco)
• Create and send service reports (usage, uptime, cases)
• Track contracts, licences, and expiries
• Escalate issues and keep CRM/tools updated
• Spot upsell/support opportunities

Requirements:

• 1–3 years’ experience in a client-facing or support role
• Strong communication and organisational skills
• Basic understanding of Microsoft 365 and Cisco
• Comfortable using reporting tools like Excel or Power BI
• Keen to learn, grow, and build product knowledge

This is a fantastic opportunity at a leading IT solution provider, to help manage a set amount of key accounts through nurturing the relationship. This is an outstanding opportunity to grow a career into Customer Success Management or Account Management or Pre-sales etc.