Associate Customer Success Manager, UKI

TN United Kingdom; London; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance client relationships and promote product adoption. This role involves managing a diverse portfolio of clients, driving growth through effective project management, and collaborating with various teams to ensure an exceptional customer experience. Join a forward-thinking company that values innovation and diversity, and be part of a mission to connect global talent with opportunities. This position offers competitive pay, flexible remote work options, and the chance to make a significant impact in a rapidly growing sector.

Benefits

Competitive pay

Provided computer equipment

Stock grant opportunities

Remote work flexibility

WeWork access where available

Qualifications

• 1-2+ years of experience in Customer Success.
• Experience managing a regional/global book of business.

Responsibilities

• Serve as the main point of contact for clients throughout their experience cycle.
• Collaborate with teams to deliver excellent customer experience.

Skills

Customer Success Management

Project Management

Client Relationship Building

Outreach Campaigns

Escalation Handling

Fluent English

Job description

Who we are and what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our diverse culture keeps us continually learning and innovating our platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, and we are building the platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to our success. We deliver the best products and features, enabling millions of jobs worldwide and connecting the global workforce with great companies and opportunities.

Why join our success story?

We believe a 30-mile hiring radius should not limit how companies hire because talent lives everywhere. Deel envisions a world without hiring borders, connecting candidates with companies globally.

We provide global teams with tools to hire, onboard, manage, pay, and scale quickly. Our goal is to foster a diverse global economy by building a platform that seamlessly connects companies with talent worldwide.

Following our Series D funding in 2021 and an additional $50M raised in 2023, we doubled our valuation to $12B. Now is an exciting time to join Deel — the leader in international payroll and compliance markets.

The Role: Customer Success Manager, UKI, London

The Customer Success Manager (CSM) on the Scale & Growth Team serves as the main point of contact for clients throughout their experience cycle. The CSM advises on structuring internal processes to drive growth, promotes Deel's product adoption, and supports clients with their remote global workforce.

Clients managed within this team are Tier 3, with up to 200 accounts initially, potentially increasing over time based on bandwidth.

Key Responsibilities:

• Project management
• Collaborate with Support, Product, Sales & Engineering teams to deliver excellent customer experience
• Maintain knowledge of Deel's hiring markets and services (payroll, HR, product, etc.)
• Set up outreach campaigns for the customer base
• Prevent and address churn
• Build and grow relationships with clients, promoting their growth through Deel

Success Criteria:

• 1-2+ years of experience in Customer Success
• Experience managing a regional/global book of business
• Experience with outreach campaigns & automation
• Ability to handle escalations and challenging customers
• Strong ownership and accountability
• Fluent in English (reading, writing, speaking)
• Based within the EMEA timezone

Preferred Qualifications:

• Experience working with clients and teams across multiple countries and time zones
• Experience in remote teams
• Background in high-growth startups or scale-ups
• Fintech or HR tech experience

Rewards and Benefits:

• Competitive pay and scalable benefits
• Provided computer equipment
• Stock grant opportunities (role, location, employment status)
• Additional perks based on location and employment status
• Remote work flexibility, with WeWork access where available

Deel is an equal opportunity employer that values diversity and encourages applications from all qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, or other protected characteristics.