Associate Client Success Manager

Cisilion Ltd.; Leatherhead; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative technology firm is seeking an Associate Client Success Manager to enhance client experiences for a diverse portfolio of subscription-based services. This junior-level role is perfect for individuals with 1-3 years of experience in customer support or IT service administration, eager to develop their career in technology account management. You will play a crucial role in ensuring clients receive value and visibility, bridging the gap between transactional services and high-touch engagements. If you are passionate about building meaningful client relationships and thrive in a dynamic environment, this position offers a fantastic opportunity for growth.

Qualifications

• 1-3 years of experience in a client-facing role.
• Basic understanding of IT service platforms and Microsoft 365.

Responsibilities

• Support a portfolio of subscription-based clients.
• Ensure consistent value and communication for all clients.

Skills

Client Services

Customer Support

Problem Solving

Communication

Attention to Detail

Account Management

Tools

Microsoft 365

Excel

Power BI

HubSpot

ChurnZero

Totango

Job description

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About the job

The Associate Client Success Manager will support a portfolio of subscription-based and efficiently managed service clients by providing scalable success management, essential reporting, asset oversight, and usage guidance. This key role ensures that all clients—regardless of engagement level—receive consistent value, communication, and visibility. It serves as a bridge between transactional IT services and high-touch managed engagements, helping to deliver a cohesive and positive client experience across the board.

This is a junior-level, client-facing position ideal for someone with 1–3 years of experience in customer support, client coordination, or IT service administration who is eager to build a career in technology account management or client success.

If you thrive in a dynamic, fast-paced environment, are passionate about building meaningful client relationships, and want to make a tangible impact in a growing technology business, we’d love to hear from you.

Knowledge & Experience

• 1–3 years’ experience in a client-facing role (tech support, admin, or sales coordination)
• Basic understanding of Microsoft 365, Cisco licensing, or IT service platforms
• Strong attention to detail and documentation habits
• Excellent communication and time management skills
• Comfortable with customer calls, reporting tools (Excel, Power BI, or similar)

Nice to Have

• Experience in an MSP, VAR, or IT reseller environment
• Familiarity with client success platforms (e.g., HubSpot, ChurnZero, Totango)
• ITIL awareness or entry-level IT certifications

Personal Attributes

• Ambitious and eager to grow within a client success or technology role
• Proactive mindset with a willingness to take initiative and learn
• Strong communicator, comfortable in client-facing conversations
• Organised and detail-oriented, with good follow-through
• Curious about technology and motivated to build product knowledge
• Adaptable, positive, and thrives in a collaborative, fast-paced environment

Top skills for this role

Client Services

Customer Support

Problem Solving

Customer Satisfaction

Customer Retention

Customer Success

Attention to Detail

Communication

Account Management

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