Elective Care Training and Validation Manager

Oxford University Hospitals NHS Foundation Trust; United Kingdom; Remote; GBP 49,000 - 57,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an experienced Elective Care Training and Validation Manager to lead RTT validation and staff training across the organisation. The role focuses on delivering 18-week RTT performance, waiting list management and data quality improvements within elective pathways.

The post holder will oversee the RTT validation and training team, develop training materials, report on performance, support governance, audits and service improvements, and

Qualifications

• Strong knowledge of elective access standards and RTT rules.
• Experience leading RTT validation and staff training.
• Ability to analyse waiting list data and improve processes.

Responsibilities

• Lead the corporate RTT validation and training team and deliver high-quality RTT training.
• Monitor waiting lists, data quality, and pathway risks with governance oversight.
• Develop training materials, reports and support service improvement initiatives.
• Collaborate with operational, clinical and information teams to ensure compliant elective pathways.

Skills

RTT training

elective access knowledge

leadership

communication skills

Tools

Excel

Job description

Elective Care Training and Validation Manager

AfC Band 7

Main area Elective Care Grade AfC Band 7 Contract Fixed term: 6 months (Secondment available - Post expiry is 31st March 2027) Hours Full time - 37.5 hours per week Job ref 321-CORP-8193512-B7

Site Unipart Group Headquarters, Cowley Town Cowley Salary £49,387 - £56,515 per annum pro rata Salary period Yearly Closing 01/10/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

We are looking for an experienced and motivatedElective Care Training and Validation Manager to support the delivery of high-quality elective access services across the Trust.

This is a key role within the Elective Access Team, supporting the delivery of national 18-week Referral to Treatment standards, improving waiting list management, and strengthening data quality across elective pathways. The post holder will work closely with operational, clinical, administrative, information and training teams to ensure patient pathways are managed safely, consistently and effectively.

The successful candidate will lead and support the RTT validation and training team, oversee routine validation processes, provide expert advice on elective access and RTT rules, and deliver high-quality training to staff across the organisation. They will also play an important role in identifying pathway risks, escalating issues, supporting service improvement, and helping teams to understand and use elective care data to improve patient care.

This role would suit someone with strong knowledge of elective access, RTT pathway management and waiting list processes, alongside excellent communication, analytical and leadership skills. You will need to be confident working across services, supporting change, and helping teams deliver safe, timely and patient-focused care.

Main duties of the job

This role provides day-to-day leadership for the Trust’s elective care training and RTT validation functions, supporting safe, timely and well-managed patient pathways. You will oversee routine RTT validation, monitor inpatient and outpatient PTLs, escalation of pathway risks, data quality issues and potential breaches, and work with operational, clinical, administrative and information teams to ensure elective access standards are understood and applied consistently.

You will lead the corporate RTT validation and training team, develop and deliver training, support RTT super users, analyse performance and waiting list data, produce reports, support audits and identify improvement opportunities. Acting as a key contact for elective access and 18-week RTT queries, you will support service improvement, governance and robust pathway management.

The role requires strong communication, analytical, leadership and organisational skills, with the ability to work collaboratively across services.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

Detailed job description and main responsibilities

This is an important role within the Elective Access Team, supporting the delivery of safe, effective and well-managed elective care pathways across the Trust.

As the Elective Care Training and Validation Manager, you will work closely with the Elective Access Manager, the 18 Week Lead, operational service managers, clinical teams, administrative teams, information colleagues and other key stakeholders across the organisation. The role will support delivery of the Trust’s elective access standards, with a particular focus on 18-week Referral to Treatment performance, waiting list management, pathway validation, staff training and data quality improvement.

A key part of the role will be providing leadership and day-to-day management for the corporate RTT validation and training team. You will be responsible for planning and overseeing routine validation activity, monitoring progress against agreed validation schedules, supporting staff development, managing workloads, and ensuring the team delivers a high-quality service. This will include line management responsibilities such as appraisals, mandatory training compliance, recruitment, induction, annual leave, sickness management and supporting team members to perform effectively.

The post holder will play a central role in monitoring inpatient and outpatient patient tracking lists, identifying pathway risks, potential breaches, data quality issues and recurrent themes. The post holder will also support the monitoring of elective on-the-day cancellations, ensuring accurate information is shared with divisions to enable timely validation and follow-up action.

The role requires strong knowledge of elective access standards, 18-week RTT rules, waiting list management and patient pathway processes. You will act as a key point of contact for RTT and elective access queries across the Trust, providing expert advice and practical support to operational, clinical and administrative staff.

Training and development will be a major part of the role. You will design, develop and deliver high-quality RTT and elective care training for staff across the organisation, including formal and informal training sessions. You will work collaboratively with the 18 Week Lead, EPR Training Team and other colleagues to develop training materials, user guides and trainer documentation that are accurate, up to date, version controlled and aligned to Trust and national guidance. You will also evaluate the effectiveness of training, use feedback to identify improvements and support RTT super users and system users to maintain and develop their knowledge.

The post holder will also contribute to service improvement and pathway redesign. This will include working with services to map and analyse existing processes, identify areas of complexity or delay, and support the development of practical solutions to improve patient flow and reduce pathway length. You will use expert knowledge to evaluate systems, identify opportunities for improvement and help implement process changes that support the Trust’s elective access service.

Strong analytical skills will be essential. You will review waiting list statistics, cancellation data, diagnostic reports and other elective care information, using tools such as Excel to filter, analyse and present data in a clear and user-friendly format. You will produce reports, action plans and updates that support operational decision-making, performance oversight and data quality improvement. The role will also involve working with the Trust Information Team to develop weekly reports on cancellations, diagnostic issues and breach reasons.

You will support governance and assurance by participating in audits of waiting lists, reviewing compliance with the Elective Access Policy and RTT rules, and communicating audit findings to relevant services. You will provide regular reports highlighting risks, themes, data quality issues and opportunities for improvement. The post holder will also provide an important link with data quality and EPR groups, ensuring that relevant issues are escalated, feedback is provided, and agreed actions are taken forward.

The role also includes project management responsibilities. You will support the delivery of elective access and service improvement projects to agreed timescales and quality standards. This will include maintaining project plans, tracking progress, documenting issues, completing assigned tasks, and providing accurate written and verbal updates. You may also work with specialist teams, including the EPR team, where projects involve changes to systems, processes or training requirements.

Communication and relationship-building are central to the role. You will need to work confidently with a wide range of staff across the Trust, including operational service managers, elective access teams, information colleagues, patient contact centre staff, outpatient reception teams, nursing staff, ward staff, medical secretaries and clinicians. You will be expected to communicate complex information clearly, adapt your approach for different audiences, and support collaborative working across divisions and services.

The post holder will be expected to uphold high standards of confidentiality, professionalism and Trust policy compliance at all times. You will support the Elective Access Manager and 18 Week Lead, attend meetings where required, represent the Directorate appropriately, and ensure key information from meetings is communicated accurately. You will also provide cover for colleagues where needed and undertake other duties within the scope of the role.

Overall, this is a varied and influential post for someone with strong elective access knowledge, excellent communication and analytical skills, and the ability to lead, train, support and influence teams across a complex healthcare environment. The successful candidate will play a key role in improving waiting list management, strengthening RTT compliance, enhancing data quality and supporting safe, timely and patient-focused elective care across the Trust.

Person specification

Experience

• Significant experience in RTT training

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit tothe ten core principles

Oxford University Hospitals promote a safe, respectful hiring environment.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

No unsolicited recruitment agency telephone calls or emails.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email: [e-mail] .

Vacancies with our PFI partners

Domestic / catering / porteringservices at the John Radcliffe Hospitalare provided by Mitie.

Domestic / catering / portering / maintenance engineerservices at the Churchill HospitalandNuffield Orthopaedic Centreare provided by G4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

Any communication about jobs at Oxford University Hospitals will come from 'Trac' or via an 'ouh.nhs.uk' email address.

All meetings and interviews will be scheduled on Microsoft Teams from a verified OUH email account. If you have any doubts about any correspondence around recruitment, please contact us

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