Assistant Waiting List Officer

Cardiff and Vale University Health Board; Cherwell District; On-site; GBP 24,000 - 32,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an experienced Waiting List Administrator to support the inpatient waiting list service. The post holder will work with Waiting List Officers to ensure accurate patient registration, effective PTL management and timely pre-operative planning, contributing to meeting elective targets.

The role requires NHS experience, strong organisational and communication skills, and the ability to work with colleagues across clinical and

Qualifications

• Experience with NHS waiting lists and EPR systems.
• Strong prioritisation and ability to work to deadlines.
• Excellent communication and team-working skills.
• Understanding of elective access policy and data quality.

Responsibilities

• Assist Waiting List Officers to register patients on the Inpatient Waiting List within 24 hours of decision to treat.
• Support coordination of PTLs and attend weekly PTL meetings with management teams.
• Ensure accurate patient records and clinical details are entered onto EPR for pre-assessment and elective admissions.
• Liaise with clinicians and administrative staff to maintain capacity and reduce delays.
• Book pre-operative assessment appointments and monitor theatre schedules and changes.
• Contribute to process improvements in elective administration and waiting list management.

Skills

NHS experience

Interpersonal skills

Communication skills

Team working

Prioritisation

Data quality

EPR knowledge

Organisation

Tools

EPR system

Waiting list management tools

Job description

The post holder will assist the Waiting List Officers with the weekly validation of the Trusts' patient tracking list (PTL) and identifying any capacity issues and patients that cannot be treated within the Cancer and 18 week Referral to treatment (RTT) targets., The post holder is one of a team responsible for effectively managing the smooth coordination of the Inpatient waiting list service for the Directorate and ensuring that elective targets in relation to ensuring Inpatient Waiting Lists, Admissions, pre-operative and post-operative waiting times are met at both in a consistent and timely manner. Please see full job description and responsibilities on the below link,

• Ensure accurate and comprehensive registration of patient records and clinical details for pre-assessment appointments and elective admissions are added onto EPR in a timely manner, according to agreed standards, (the Trusts Elective Access Policy and Data Quality).
• The post holder will assist the Waiting List Officer to ensure that all patients are added to the Inpatient Waiting List within 24 hours from any decision to treat.
• (Assist waiting list officers to) ensure that all patients on the Inpatient Waiting List are given surgery dates in accordance with clinical priority and length of wait.-
• (Assist waiting list officers to) ensure that the appropriate action is taken following both patient and hospital cancellations, such that the utilisation of elective capacity is maximised.
• Ensure that the patients 18 week RTT pathway is correct on EPR before undertaking any changes.
• Highlight any capacity issues or potential Cancer or 18 week breaches and where possible prevent these with the support of the Waiting List Officer.
• To support the Waiting List Officer manage designated patient tracking lists (PTL) and attend weekly PTL meetings with the management teams.
• To ensure all clinician annual leave and changes in inpatient theatre schedules are accurately recorded on the electronic patient record (EPR) that the affected inpatient sessions are proactively maintained such that maximum waiting times are met and capacity is fully utilised. As such the post holder will liaise closely with clinicians, managers, nursing and administrative staff.
• To book all pre-operative assessment appointments for patients ensuring that all patients are pre-assessed prior to any surgery date.
• The post holder is expected to develop an understanding of the Trust Elective Access Policy and related procedures, and to make a positive contribution to the ongoing development of elective administration processes.
• To undertake Clinic Prep duties as required by the service
• Excellent communication skills both written and verbal
• An understanding of inpatient waiting list management
• NHS experience, Ability to prioritise
• Evidence of team working/ building and leading
• Interpersonal Skills / Communication Skills,
• Hard working and ability to work to deadlines
• Reliable and organised

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.