Assistant Venue Manager — Hospitality Leader

Scotsman Group; Glasgow; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

TRONC electronic tips

Wagestream

30% off food and cinema tickets

Quarterly bonus payment

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Port

Staff meals on duty

Flexible working opportunities

Career development through Scotsman St

Head Office Development Days

Refer a Friend Scheme

Job summary

The Scotsman Group is seeking an enthusiastic Assistant Manager to support daily venue operations across its hospitality venues in Scotland. You will work closely with the General Manager to ensure exceptional guest service and efficient team performance.

You will lead staff, handle inquiries, manage inventory, and contribute to sales driving initiatives while maintaining compliance with health and safety standards.

Qualifications

• Proven experience in hospitality, retail, or similar customer-facing roles.
• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work under pressure in a fast-paced setting.
• Customer-first mindset with commitment to service excellence.
• Flexible scheduling including evenings and weekends.
• Knowledge of food, beverage or hotel operations is a plus.
• Proactive, results-driven approach to business operations.

Responsibilities

• Support the General Manager in daily venue operations, including staffing and service.
• Lead and motivate the team to deliver outstanding service.
• Handle customer inquiries, complaints, and feedback with swift resolution.
• Assist in training, mentoring, and staff development.
• Oversee inventory, stock management, and ordering.
• Manage cash handling and daily banking procedures.
• Ensure compliance with health, safety, and licencing regulations.
• Contribute to marketing strategies and promotions to drive footfall.
• Assist with performance monitoring and reporting.
• Step into General Manager role during absence.

Skills

Proven experience

Leadership

Communication

Multitasking

Customer focus

Flexibility

Hospitality knowledge

Proactive approach

Job description

The Scotsman Group is seeking an enthusiastic Assistant Manager to support daily venue operations across its hospitality venues in Scotland. You will work closely with the General Manager to ensure exceptional guest service and efficient team performance.

You will lead staff, handle inquiries, manage inventory, and contribute to sales driving initiatives while maintaining compliance with health and safety standards.