Assistant Store Manager: People & Guest Experience Leader

Harri; Costessey; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career development

Partner benefits

Discounts & coffee perks

Diversity & inclusion

Job summary

Starbucks is seeking an Assistant Store Manager to support the Store Manager in leading store operations, developing the team, and delivering an exceptional customer experience. This role helps drive store performance, ensures operational excellence, and fosters a positive environment for customers and partners.

The assistant manager acts as a key leader, motivating the team and upholding Starbucks’ high standards during all shifts.

Qualifications

• Prior experience in retail or food/beverage leadership required; Starbucks experience is a plus.

Responsibilities

• Support the Store Manager in hiring, training, and developing partners to deliver top-tier customer service.
• Provide ongoing coaching, feedback, and performance management to shift supervisors and baristas.
• Foster a collaborative, inclusive, and motivating store culture that reflects Starbucks’ mission and values.
• Lead by example in personal conduct, work ethic, and customer engagement.
• Ensure customers receive friendly, consistent, and high-quality service.
• Address customer concerns promptly and professionally.
• Maintain a welcoming, clean, and comfortable café environment.
• Educate partners on beverage quality, product knowledge, and brand standards.
• Support all daily store operations, including opening and closing procedures.
• Ensure adherence to Starbucks’ operational policies and processes.
• Oversee cash handling: register accuracy, deposits, and financial controls.
• Monitor inventory and assist with ordering, stocking, and waste management.
• Ensure compliance with health, safety, and sanitation standards.
• Support the Store Manager in meeting or exceeding store sales, labor, and operational goals.
• Help track store performance metrics and identify opportunities to improve efficiency and service.
• Lead the team in executing promotions, new product rollouts, and seasonal initiatives.
• Address operational challenges quickly and effectively.
• Support shift supervisors with real-time decision-making during peak periods.
• Maintain a calm, solutions-focused approach in fast-paced or high-pressure situations.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Customer service

Time management

Cash handling

Flexibility

Tools

POS systems

Job description

Starbucks is seeking an Assistant Store Manager to support the Store Manager in leading store operations, developing the team, and delivering an exceptional customer experience. This role helps drive store performance, ensures operational excellence, and fosters a positive environment for customers and partners.

The assistant manager acts as a key leader, motivating the team and upholding Starbucks’ high standards during all shifts.