Assistant Store Manager - Lead Teams & Elevate Service

Boots Group; Cheltenham; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development opportunities

Parental leave pay

Flexible benefits

Counselling and EAP

Job summary

Boots Opticians in the United Kingdom is seeking an Assistant Manager to lead a team and collaborate with the Store Manager to execute the commercial plan for growth. You will handle customer service, store operations, and clinical tasks including patient pre-screening and dispensing, ensuring accuracy and quality.

The role offers leadership development and a structured pathway to advance within Boots Opticians, with a focus on delivering excellent patient care in a busy retail environment.

Qualifications

• Experience in a customer facing role.
• Desire to learn and develop.
• Led or coached a team.

Responsibilities

• Lead and inspire the team to deliver an exemplary customer journey.
• Contribute to store operations and clinical activities (pre-screening, dispensing, accuracy checks).
• Create and maintain rotas, conduct return-to-work reviews and manage performance.

Skills

Customer service

Leadership

Team coaching

Job description

Boots Opticians in the United Kingdom is seeking an Assistant Manager to lead a team and collaborate with the Store Manager to execute the commercial plan for growth. You will handle customer service, store operations, and clinical tasks including patient pre-screening and dispensing, ensuring accuracy and quality.

The role offers leadership development and a structured pathway to advance within Boots Opticians, with a focus on delivering excellent patient care in a busy retail environment.