Assistant Store Manager - Lead Team & Customer Experience

Boots Group; Cheltenham; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Flexible benefits

Job summary

Boots Opticians is seeking an Assistant Manager to lead a diverse team across the store, delivering outstanding customer service and supporting clinical activities where applicable. You will work closely with the Store Manager to execute the commercial plan and drive growth while developing staff skills and performance.

The role covers customer service, store operations and coaching, with opportunities to participate in leadership training and career development within Boots Opticians.

Qualifications

• Experience in a customer-facing role.
• Desire to learn and develop leadership skills.
• Led or coached a team.

Responsibilities

• Lead and inspire the store team to deliver an exemplary customer journey.
• Create and manage rotas and support performance reviews.
• Collaborate with the Store Manager to implement the commercial plan and drive store growth.

Skills

Customer service

Team leadership

Coaching

Job description

Boots Opticians is seeking an Assistant Manager to lead a diverse team across the store, delivering outstanding customer service and supporting clinical activities where applicable. You will work closely with the Store Manager to execute the commercial plan and drive growth while developing staff skills and performance.

The role covers customer service, store operations and coaching, with opportunities to participate in leadership training and career development within Boots Opticians.