Assistant Store Manager: Lead Team & Customer Experience

MATALAN

Bury

On-site

GBP 28,000 - 36,000

Full time

14 days+

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Benefits offered by this job

20% colleague discount

25 days annual leave + bank holidays

Holiday buy scheme

Extra day leave for wellbeing

Thrive Recognition Scheme

Employee Assistance Programme & Well‑b

Life Assurance

Retail Rewards platform discounts

Pension Scheme

Career development opportunities

Job summary

Matalan is recruiting an Assistant Store Manager in the United Kingdom to support the Store Manager in achieving sales and profit targets while delivering KPI performance. You will develop a high-performing team and drive a compelling VM and customer experience in-store.

You will coach staff, monitor sales performance, and ensure compliance with standards. A track record in retail leadership and a passion for customer service are essential.

Qualifications

Experience supervising a store team in a high-volume environment.
Proven track record of meeting or exceeding sales targets and KPIs.
Strong customer engagement and service standards.
Experience coaching and developing colleagues to improve performance.

Responsibilities

Collaborate with store management to drive performance and development.
Lead and coach team to deliver exceptional customer service.
Analyse sales performance and floor activity to identify actions.
Ensure compliance and audit readiness across the store.
Support VM standards to create an inspiring shopping experience.

Skills

Retail management

KPI delivery

Customer service

Leadership

Analytical thinking

Job description

You will coach staff, monitor sales performance, and ensure compliance with standards. A track record in retail leadership and a passion for customer service are essential.

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