Store Manager: Lead Retail Growth & Customer Experience

Matalan; Queen's Head; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

20% colleague discount

25 days annual leave + bank holidays

Holiday buy scheme up to 5 days

Extra day off for wellbeing

Job summary

Matalan is seeking a Store Manager in the United Kingdom to lead a high performing team, drive sales, and deliver KPI targets. The role focuses on delivering an excellent customer experience, developing staff, and sustaining operational excellence within the store.

As a senior retail leader, you will engage customers, motivate the team, and seek improvements to processes while maintaining strong cost controls and profitability. The position is full-time and permanent with a 38-hour work week.

Qualifications

• Previous retail management experience at a senior level, ideally within a volume retailer.
• Proven high standards of customer engagement and service.
• Strong leadership, listening and communication skills.

Responsibilities

• Lead and develop a high performing team to exceed KPI targets.
• Deliver an excellent customer experience every day.
• Drive store performance and maximise opportunities to increase profit.
• Plan operational excellence and ensure cost control and compliance.
• Engage with customers and grow the customer base.

Skills

Retail management

Leadership

Customer engagement

Communication

Analytical ability

Data interpretation

Developing others

Job description

Matalan is seeking a Store Manager in the United Kingdom to lead a high performing team, drive sales, and deliver KPI targets. The role focuses on delivering an excellent customer experience, developing staff, and sustaining operational excellence within the store.

As a senior retail leader, you will engage customers, motivate the team, and seek improvements to processes while maintaining strong cost controls and profitability. The position is full-time and permanent with a 38-hour work week.