Dynamic Retail Sales Pro — Customer Experience

Puma Group; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

PUMA is seeking a Store Manager candidate in the Greater London area who can drive sales and lead a vibrant team on the shop floor.

The role focuses on delivering exceptional customer experiences, managing inventory, and maintaining visual merchandising standards to reinforce PUMA as the Fastest Sports Brand. You will collaborate across departments to meet KPIs and profitability goals and ensure compliant store operations.

Qualifications

• Experience driving sales and achieving KPIs in a retail environment.
• Strong customer service and engagement on the sales floor.
• Ability to monitor stock, pricing, and product presentation.

Responsibilities

• Drive and achieve sales, KPIs, and profitability.
• Deliver high standards of customer service on the sales floor.
• Oversee daily store operations and pre-sale preparation.
• Manage stock levels and ensure product availability.
• Maintain store presentation and visual merchandising.
• Prepare sales reports and provide performance insights.
• Ensure compliance with company policies and legal requirements.
• Foster effective team communication.

Skills

Sales Management

Customer Experience

Inventory Management

Visual Merchandising

Reporting

Compliance

Communication

Tools

POS Systems

Retail Software

Job description

PUMA is seeking a Store Manager candidate in the Greater London area who can drive sales and lead a vibrant team on the shop floor.

The role focuses on delivering exceptional customer experiences, managing inventory, and maintaining visual merchandising standards to reinforce PUMA as the Fastest Sports Brand. You will collaborate across departments to meet KPIs and profitability goals and ensure compliant store operations.