Assistant Store Manager — Lead Retail & Fundraising

St. Luke's Hospice; Vange; Presencial; GBP 22 000 - 27 000; Tempo integral

Resumo da oferta

St. Luke's Hospice in the United Kingdom is seeking an experienced Assistant Store Manager to support the Store Manager in running a busy charity shop, driving sales and managing staff and volunteers.

You will help with stock, pricing, merchandising and local fundraising activities while ensuring high standards and excellent customer service. The role requires flexibility including occasional weekends and travel between sites.

Qualificações

• Experience working in retail with a good understanding of sales, stock control and merchandising.
• Previous experience supervising or leading a small team, including volunteers, is desirable.
• Strong customer service skills with the ability to build rapport and handle challenging situations calmly.
• Good numeracy and attention to detail, particularly for cash handling and stock reconciliation.
• Reliable, organised and able to prioritise tasks to meet business needs.
• Willingness to undertake manual handling of donations and to work flexibly, including occasional weekends or evenings as required.
• Commitment to the values and mission of St. Luke's Hospice.

Responsabilidades

• Support the Store Manager with the day-to-day running of the shop, ensuring smooth operation and excellent customer experience.
• Supervise, motivate and develop shop staff and volunteers, including delegation of tasks and providing on-the-job coaching.
• Deliver sales targets and monitor performance, assisting with stock management, pricing and donations processing.
• Ensure the shop is well merchandised, clean, safe and compliant with health & safety and safeguarding policies.
• Manage cash handling and till reconciliation procedures accurately and securely.
• Deliver excellent customer service, dealing with enquiries and complaints professionally and promptly.
• Support recruitment, training and rotas for shop staff and volunteers as required.
• Work with the Store Manager and central teams to implement local fundraising activity and promotional initiatives.

Conhecimentos

Retail experience

Team leadership

Customer service

Cash handling

Stock control

Visual merchandising

Manual handling

Flexibility

Descrição da oferta de emprego

St. Luke's Hospice in the United Kingdom is seeking an experienced Assistant Store Manager to support the Store Manager in running a busy charity shop, driving sales and managing staff and volunteers.

You will help with stock, pricing, merchandising and local fundraising activities while ensuring high standards and excellent customer service. The role requires flexibility including occasional weekends and travel between sites.