Area Manager — Hospice Retail, Lead & Grow Shops

St Luke's Hospice; Harrow; Hybrid; GBP 52,000 - 68,000; Full time

Job summary

St Luke’s Hospice is seeking an experienced Area Manager or multi-site Retail Manager to oversee Shop Managers across Harrow and Brent. You will drive commercial performance, Gift Aid, and overall contribution while leading teams and volunteers in a purpose-led environment.

The role requires solid retail experience, multi-site leadership, and a data-driven approach to improve performance. You will be highly visible in shops and support recruitment, development, and succession planning.

Qualifications

• Solid retail experience and strong understanding of commercial retail operations.
• Experience managing multiple sites and developing managers.
• Comfortable using data and KPIs to understand performance and drive improvements.

Responsibilities

• Leading, coaching and developing Shop Managers, creating clear expectations and accountability.
• Driving sales, Gift Aid, profitability and overall contribution across the area.
• Looking at performance data and quickly identifying commercial opportunities, from stock and pricing through to merchandising, space and customer experience.
• Being highly visible across the shops and building strong relationships with your teams and volunteers.
• Raising operational and visual standards, ensuring shops feel well-presented, cared for and commercially focused.
• Supporting managers to take ownership of their own shops, giving them the tools and confidence to succeed.
• Building a strong volunteering culture and supporting managers to recruit, develop and retain volunteers.
• Supporting recruitment and succession planning, with the opportunity to build a strong network and develop talent across the area.
• Ensuring shops operate safely, effectively and in line with the required policies and standards.
• Working closely with the Head of Retail to deliver the wider Retail Strategy and support the ongoing transformation of the retail operation.

Skills

Retail management

Multi-site management

Data and KPIs

Job description

St Luke’s Hospice is seeking an experienced Area Manager or multi-site Retail Manager to oversee Shop Managers across Harrow and Brent. You will drive commercial performance, Gift Aid, and overall contribution while leading teams and volunteers in a purpose-led environment.

The role requires solid retail experience, multi-site leadership, and a data-driven approach to improve performance. You will be highly visible in shops and support recruitment, development, and succession planning.