Assistant Store Manager – Charity Retail Leader

St Luke's Hospice (Basildon); Basildon; On-site; GBP 22,000 - 27,000; Full time

Job summary

St. Luke's Hospice is seeking an experienced Assistant Store Manager to support the Store Manager in delivering outstanding customer service, achieving sales targets and maintaining high store standards at the Pitsea Shop.

The role involves supervising staff and volunteers, stock management, pricing and donations processing, and ensuring adherence to hospice policies. It is a permanent, full-time position with a salary of £24,900 per annum.

Qualifications

• Experience working in retail with a good understanding of sales, stock control and merchandising.

Responsibilities

• Support the Store Manager with the day-to-day running of the shop, ensuring smooth operation and excellent customer experience.
• Supervise, motivate and develop shop staff and volunteers, including delegation of tasks and providing on-the-job coaching.
• Deliver sales targets and monitor performance, assisting with stock management, pricing and donations processing.
• Ensure the shop is well merchandised, clean, safe and compliant with health & safety and safeguarding policies.
• Manage cash handling and till reconciliation procedures accurately and securely.
• Deliver excellent customer service, dealing with enquiries and complaints professionally and promptly.
• Support recruitment, training and rotas for shop staff and volunteers as required.
• Work with the Store Manager and central teams to implement local fundraising activity and promotional initiatives.

Job description

St. Luke's Hospice is seeking an experienced Assistant Store Manager to support the Store Manager in delivering outstanding customer service, achieving sales targets and maintaining high store standards at the Pitsea Shop.

The role involves supervising staff and volunteers, stock management, pricing and donations processing, and ensuring adherence to hospice policies. It is a permanent, full-time position with a salary of £24,900 per annum.