Assistant Store Manager - (Exeter 39 Hours)

Dr. Martens; Exeter; On-site; GBP 21,000 - 30,000; Full time

Job summary

Dr. Martens in Exeter is seeking an Assistant Store Manager to support the Store Manager in running day-to-day operations, driving revenue growth, and maintaining store standards.

You will lead a retail team, coach staff, ensure excellent customer service, manage stock and admin, and step in as key holder when required, ensuring a smooth, safe shopping environment.

Qualifications

• Similar experience in an Assistant Manager or Supervisor role, preferably in fashion/lifestyle brand.
• Experience coaching, developing and mentoring a retail team (including dealing with performance issues).
• Sales oriented and able to drive others to achieve store goals and objectives.
• Excellent communication skills in all customer interactions.
• Numeracy and literacy skills.
• Good IT skills – Internet, Email, Social media applications, Excel and EPOS till systems.
• Back of house administration (e.g. rotas, banking).
• Demonstrate resilience and quick thinking to resolve emergent issues.

Responsibilities

• Assisting the Retail Store Manager with day-to-day operations to drive store revenue.
• Assisting with key holding and staffing, VM, stock/delivery, admin, banking, housekeeping.
• Drive sales performance and deliver excellent service to customers.
• Train and mentor the Retail Store Team to meet performance targets.
• Ensure efficient operations and enhance customer experience.
• Support health & safety standards and security procedures.

Skills

Retail coaching

Staff mentoring

Sales driven

Customer service

Communication skills

Numeracy literacy

IT skills

EPOS systems

Tools

EPOS till systems

Job description

The gig for the Assistant Store Manager in our Exeter store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.

Main duties will include:

• Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
• Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s
• Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
• Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop
• Efficient operations and enhancing customer experience
• Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
• Acting as key holder and assume full responsibility for the store in Manager’s absence

Essential requirements are:

• Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
• Experience of coaching, developing and mentoring a retail team (including dealing with performance issues
• Sales oriented and able to drive others to achieve store goals and objectives
• Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs.
• Excellent communication skills.
• Numeracy & literacy skills
• Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems
• Back of house administration (e.g. rotas, banking)
• Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.