Customer Assistant - In-Store Bakery - Exeter

Marks & Spencer Plc; Exeter; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Catering Assistant to enhance the customer experience in their stores. This role involves serving customers, maintaining high presentation standards, and utilizing digital tools to improve service efficiency. The ideal candidate will be proactive, detail-oriented, and committed to delivering excellent work. Join a dynamic team that values feedback and encourages personal development, all while contributing to a positive shopping environment. If you are passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you!

Qualifications

• Must be 18 years or older to comply with health and safety.
• Good level of product knowledge and services across the store.

Responsibilities

• Deliver a great shopping experience by serving customers efficiently.
• Maintain store presentation standards and cleanliness.
• Engage with customers to understand their needs.

Skills

Customer Service

Attention to Detail

Communication Skills

Adaptability

Teamwork

Tools

Digital Tools

Job description

Catering Assistant

Below is the working pattern for this vacancy.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Week 1:
Tuesday 12:00-20:00
Wednesday 12:00-20:00
Thursday 12:00-20:00
Saturday 13:00-21:00

Week 2:
Sunday 09:30-17:30
Wednesday 12:00-20:00
Thursday 12:00-20:00
Friday 12:00-20:00

Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates, it’s strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG