Assistant Store Manager — Coffee Shop Leader

Costa Coffee; England; Remote; GBP 27,000 - 34,000; Full time

Benefits offered by this job

STAR rewards

50% discount on food and bottled drink

Free handmade drinks

Wellbeing support with Employee Assist

Individual training plan

Career progression to Store Manager

Job summary

Costa Coffee by Sim Trava is recruiting an Assistant Store Manager in Handforth. You will work closely with the Store Manager to ensure the store runs efficiently, delivering Costa’s coffee experience and upholding company standards.

You will lead the team, drive customer service excellence, manage cash and stock, monitor KPIs, and develop staff to enable progression to Store Manager. A passion for people and great coffee is essential.

Qualifications

• Leadership experience in hospitality or retail.
• Strong customer service and communication skills.
• Ability to coach and develop a team.
• Proven track record in store operations and KPI monitoring.

Responsibilities

• Knowing the business and what needs to be done.
• Leading the team to deliver an unbeatable coffee experience for every customer.
• Overseeing operations from cash and stock management to Costa standards, policies & procedures to in-store marketing.
• Monitoring store KPI report and Listen and Learn, then translating it into daily and weekly actions.
• Managing, growing, coaching, supporting, and delegating to the team to ensure the store is ready to trade at pace.

Skills

Leadership

Customer service

Retail operations

Store management

Job description

Costa Coffee by Sim Trava is recruiting an Assistant Store Manager in Handforth. You will work closely with the Store Manager to ensure the store runs efficiently, delivering Costa’s coffee experience and upholding company standards.

You will lead the team, drive customer service excellence, manage cash and stock, monitor KPIs, and develop staff to enable progression to Store Manager. A passion for people and great coffee is essential.