Shift Leader & Assistant Store Manager — Grow in Coffee

Scoffs Group Ltd; Southampton; Presencial; GBP 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee Assistance Programme

Wagestream access

Company Pension Scheme

Training via Yuzu Training

Free Lunch & Drinks on Shift

Discounts on shift

Long service recognition

Store-wide bonuses

Resumo da oferta

Scoffs Group Ltd, the UK’s largest Costa Coffee franchise, is looking for an ambitious Assistant Store Manager to lead a busy team and deliver memorable Costa experiences across shifts. You’ll take full ownership of shifts, drive performance, coach Baristas and Barista Maestros, and uphold Costa’s brand standards while bringing your own personality to the role.

Flexibility with hours and a passion for great service are essential for success.

Qualificações

• Experience supervising shift teams preferred.
• Strong communication and coaching skills.
• Flexibility with working hours.
• Passion for coffee and customer service.

Responsabilidades

• Act as shift leader in the Store Manager’s absence, overseeing all store aspects.
• Drive a positive team culture and coach Baristas and Barista Maestros.
• Maintain Costa’s standards of grind, dose, and recipe.
• Launch new drinks and lead seasonal campaigns.
• Deliver outstanding customer service across in-store, Costa Collect, and Delivery.
• Train and develop the team; ensure cleanliness and compliance.
• Set high standards in all you do – from cleanliness and compliance to sales and service.

Conhecimentos

Leadership

People management

Customer service

Coaching

Communication

Flexibility

Growth mindset

Descrição da oferta de emprego

Scoffs Group Ltd, the UK’s largest Costa Coffee franchise, is looking for an ambitious Assistant Store Manager to lead a busy team and deliver memorable Costa experiences across shifts. You’ll take full ownership of shifts, drive performance, coach Baristas and Barista Maestros, and uphold Costa’s brand standards while bringing your own personality to the role.

Flexibility with hours and a passion for great service are essential for success.