Charity Shop Assistant Store Manager

St Luke's Hospice; Grays; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

St. Luke's Hospice in Grays is seeking an Assistant Store Manager to support the Store Manager in delivering excellent customer service, hitting sales targets and maintaining high standards across Grays Shop.

You will supervise and develop the team, help manage stock and merchandising, and ensure policies are followed. This hands-on role provides leadership development within a valued charity, with opportunities to contribute to local fundraising and donor engagement while ensuring a welcoming

Qualifications

• Experience working in retail with a good understanding of sales, stock control and merchandising.
• Previous experience supervising or leading a small team, including volunteers, is desirable.
• Strong customer service skills with the ability to build rapport and handle challenging situations calmly.
• Good numeracy and attention to detail, particularly for cash handling and stock reconciliation.
• Reliable, organised and able to prioritise tasks to meet business needs.
• Willingness to undertake manual handling of donations and to work flexibly, including occasional weekends or evenings as required.
• Commitment to the values and mission of St. Luke's Hospice and a sensitivity to working within a charity environment.

Responsibilities

• Support the Store Manager with the day-to-day running of the shop, ensuring smooth operation and excellent customer experience.
• Supervise, motivate and develop shop staff and volunteers, including delegation of tasks and providing on‑the‑job coaching.
• Deliver sales targets and monitor performance, assisting with stock management, pricing and donations processing.
• Ensure the shop is well merchandised, clean, safe and compliant with health & safety and safeguarding policies.
• Manage cash handling and till reconciliation procedures accurately and securely.
• Deliver excellent customer service, dealing with enquiries and complaints professionally and promptly.
• Support recruitment, training and rotas for shop staff and volunteers as required.
• Work with the Store Manager and central teams to implement local fundraising activity and promotional initiatives.

Skills

Retail experience

Team leadership

Customer service

Stock control

Merchandising

Numeracy

Cash handling

Job description

St. Luke's Hospice in Grays is seeking an Assistant Store Manager to support the Store Manager in delivering excellent customer service, hitting sales targets and maintaining high standards across Grays Shop.

You will supervise and develop the team, help manage stock and merchandising, and ensure policies are followed. This hands-on role provides leadership development within a valued charity, with opportunities to contribute to local fundraising and donor engagement while ensuring a welcoming