Assistant Store Manager

VISION EXPRESS; Wolverhampton; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Family and friends discounts

Eye tests

Wellbeing support

Competitive bonus scheme

OneSight Foundation involvement

Job summary

Vision Express is seeking an Assistant Store Manager to join our Wolverhampton store and help lead a high-performing team. You will partner with the Store Manager to coach staff, drive sales and ensure outstanding customer experiences.

You will develop colleagues, manage KPI-driven performance, and maintain store operations with a focus on compliance and service standards. A retail leadership background is essential, with readiness to step in when needed.

Qualifications

• Experience leading retail teams or supervising staff.
• Proven ability to coach and develop colleagues.
• Strong communication and customer service skills.
• Comfort with using KPIs to drive store performance.

Responsibilities

• Support the Store Manager in leading and developing colleagues.
• Conduct regular 1:1s, coaching and on-the-job training.
• Drive sales performance through KPI management.
• Support recruitment, onboarding and colleague engagement.
• Deliver exceptional customer experiences and service standards.
• Maintain operational standards and compliance across the store.
• Lead the shop floor and act as store lead in the Store Manager's absence.

Skills

Leadership

Coaching

People management

Customer service

KPI management

Communication

Flexibility

Job description

Assistant Store Manager - Vision Express

Are you an experienced retail leader looking for your next challenge? We're looking for an Assistant Store Manager to join Vision Express and play a key role in delivering exceptional customer experiences, developing colleagues, and driving store performance.

This Assistant Store Manager opportunity is ideal for someone with previous retail leadership experience who is ready to further develop their career in a supportive and customer-focused environment. Working closely with the Store Manager, you'll help lead the team, drive commercial performance, and ensure the store delivers consistently high standards.

What You'll Do

• Support the Store Manager in leading, coaching and developing colleagues
• Conduct regular 1:1s, coaching sessions and on-the-job training
• Drive sales performance through effective KPI management
• Support recruitment, onboarding and colleague engagement activities
• Deliver exceptional customer experiences and service standards
• Maintain operational excellence and compliance across the store
• Lead the shop floor and take responsibility for the store in the Store Manager's absence

What We're Looking For

• Previous experience as a supervisor, team leader, deputy manager or Assistant Store Manager
• Strong people leadership and coaching skills
• Experience developing and motivating teams to achieve results
• Good understanding of performance management processes
• Commercial awareness and confidence using KPIs to improve performance
• Excellent communication and customer service skills
• Flexibility to support the needs of the business

What You'll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses
• 33 days holiday with buy/sell options
• Family and friends discounts plus free eye tests
• Employee wellbeing support
• Competitive bonus scheme linked to business performance
• Opportunities to support global vision through the OneSight Foundation

Why Vision Express?

As an Assistant Store Manager at Vision Express, you'll be part of EssilorLuxottica, a global leader in eyewear and eyecare. You'll work with leading brands including Ray-Ban, Oakley, Prada and Meta while benefiting from industry-leading training, ongoing development and clear progression opportunities. Whether you're already an Assistant Store Manager or looking to step into an Assistant Store Manager role, we'll help you build a rewarding long-term career.