Assistant Store Manager

Vision Express; United Kingdom; Remote; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Frame allowance

Holiday entitlement

Family & friends discounts

Wellbeing support

Bonus scheme

Global vision support

Job summary

Vision Express is seeking an Assistant Store Manager to join our team and help deliver outstanding customer experiences while developing colleagues and driving store performance. This role requires a proven retail leader ready to take on responsibility with a hands-on approach.

Working with the Store Manager, you will lead the team on the shop floor, coach staff, manage KPIs and ensure operational excellence across store functions. A flexible approach is essential to support the business needs.

Qualifications

• Proven ability to lead and develop colleagues.
• Experience coaching and mentoring teams.
• Ability to drive performance using KPI metrics.
• Excellent communication across all levels of the business.

Responsibilities

• Support Store Manager in leading and developing staff.
• Conduct 1:1s, coaching, and on-the-job training.
• Drive sales through KPI management and customer focus.
• Support recruitment, onboarding and engagement activities.
• Deliver exceptional customer experiences and service standards.
• Maintain store operations and compliance.
• Cover Store Manager in their absence on the shop floor.

Skills

People leadership

Coaching

KPI management

Communication

Customer service

Flexibility

Job description

Assistant Store Manager – Vision Express

Are you an experienced retail leader looking for your next challenge? We're looking for an Assistant Store Manager to join Vision Express and play a key role in delivering exceptional customer experiences, developing colleagues, and driving store performance.

This Assistant Store Manager opportunity is ideal for someone with previous retail leadership experience who is ready to further develop their career in a supportive and customer-focused environment. Working closely with the Store Manager, you'll help lead the team, drive commercial performance, and ensure the store delivers consistently high standards.

What You'll Do

• Support the Store Manager in leading, coaching and developing colleagues
• Conduct regular 1:1s, coaching sessions and on-the-job training
• Drive sales performance through effective KPI management
• Support recruitment, onboarding and colleague engagement activities
• Deliver exceptional customer experiences and service standards
• Maintain operational excellence and compliance across the store
• Lead the shop floor and take responsibility for the store in the Store Manager's absence

What We're Looking For

• Previous experience as a supervisor, team leader, deputy manager or Assistant Store Manager
• Strong people leadership and coaching skills
• Experience developing and motivating teams to achieve results
• Good understanding of performance management processes
• Commercial awareness and confidence using KPIs to improve performance
• Excellent communication and customer service skills
• Flexibility to support the needs of the business

What You'll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses
• 33 days holiday with buy/sell options
• Family and friends discounts plus free eye tests
• Employee wellbeing support
• Competitive bonus scheme linked to business performance
• Opportunities to support global vision through the OneSight Foundation

Why Vision Express?

As an Assistant Store Manager at Vision Express, you'll be part of EssilorLuxottica, a global leader in eyewear and eyecare. You'll work with leading brands including Ray-Ban, Oakley, Prada and Meta while benefiting from industry-leading training, ongoing development and clear progression opportunities. Whether you're already an Assistant Store Manager or looking to step into an Assistant Store Manager role, we'll help you build a rewarding long-term career.