Assistant Store Manager

Anker Innovations; Watford; On-site; GBP 28,000 - 42,000; Full time

Job summary

Anker Innovations is seeking an experienced Store Manager to lead our Watford brand experience store. You will oversee daily operations, coach a high-performing team, and ensure a premium customer journey from greeting to after-sales support.

In this hands-on retail role you will optimise store performance, manage stock and visual merchandising, and execute campaigns to deliver strong commercial results while maintaining excellent service standards for every guest.

Qualifications

• 3–5 years of experience in store management, retail operations, or a similar leadership role.
• Experience in consumer electronics or premium retail is beneficial.
• Strong leadership and people management skills.
• Fluent English communication.

Responsibilities

• Take full responsibility for the day-to-day running of the store, ensuring high standards across sales, service, operations, and presentation.
• Drive store commercial performance through strong leadership, coaching, and customer engagement.
• Lead from the shop floor to motivate and develop the store team.
• Manage rosters, staffing levels, and floor planning to ensure effective store coverage.

Skills

Store leadership

Retail operations

Team development

Customer service excellence

English communication

Job description

Location:

131 The Harlequin, Watford, WD17 2TJ

Role Summary

Anker Innovations is looking for an experienced and customer-focused Store Manager to lead our brand experience store at Watford,. This role will be responsible for the overall day-to-day management of the store, including team leadership, customer experience, operational execution, and commercial performance.

This is an exciting opportunity for a hands‑on retail leader with strong commercial awareness, a passion for consumer technology, and the ability to build and develop a high-performing team in a fast-paced environment.

Key Responsibilities

• Take full responsibility for the day-to-day running of the store, ensuring high standards across sales, service, operations, and presentation
• Drive store commercial performance through strong leadership, effective coaching, and excellent customer engagement
• Deliver an excellent customer experience, creating a premium and welcoming in-store environment that reflects the Anker bran
• dLead, coach, and develop the store team to achieve individual and store performance goals
• Recruit, onboard, and train team members, building a strong and motivated store team
• Manage rotas, staffing levels, and daily floor planning to ensure effective store coverage at all times
• Monitor store performance, sales trends, and customer feedback, identifying opportunities to improve result
• sEnsure high standards of visual merchandising, product presentation, cleanliness, and overall store environment
• Oversee stock management, replenishment, stock accuracy, and loss prevention processes
• Manage customer queries, complaints, and escalations in a professional and timely manner
• Ensure compliance with company policies, cash handling procedures, and health & safety requirements
• Work closely with internal teams to support product launches, campaigns, promotional activity, and retail initiatives
• Provide regular reporting and feedback on store performance, operational challenges, and opportunities for improvement

What We’re Looking For

• 3–5 years of experience in store management, retail operations, or a similar leadership role
• Strong track record of driving commercial performance and delivering store KP
• IsExperience in consumer electronics, technology, premium retail, or other customer‑led retail environments would be highly beneficial
• Strong leadership and people management skills, with the ability to motivate, coach, and develop a team
• A hands‑on approach with the ability to lead from the shop floor
• Excellent customer service skills and a genuine passion for creating strong in-store experiences
• Good commercial awareness and the ability to use store performance insights to drive action
• Strong organisational and problem‑solving skills
• Good understanding of retail operations, stock control, visual merchandising, and compliance
• Confident communication skills in English
• Flexibility to work weekends, bank holidays, late trading hours, and peak retail periods as required
• Experience working in a brand‑led or experience‑led retail environment
• Experience supporting a new store open
• ingInterest in consumer technology and smart electronics products
• Experience working within an omni channel retail environment