Store Manager- Swanley

DEBRA International; Swanley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Group Personal Pension with 4% matched

Life Assurance

Employee Assistance Programme

Annual Leave 20 days + BH

Staff discounts via Employee Benefit

GP access 24/7

Job summary

DEBRA International in Swanley is seeking a Store Manager to own store performance, maximise income across physical and digital channels, and lead an inclusive team of staff and volunteers. This full-time, permanent role involves managing 35 hours per week over 5 days, with a salary of £25,480 per annum (£14.00 per hour).

You will recruit and develop a diverse team, drive customer service excellence, and deliver impact for the EB community while modelling the DEBRA values.

Qualifications

• Motivated and enthusiastic with strong customer service and retail administration skills.
• Experience leading a team, coordinating volunteers and paid staff.
• Ability to drive store performance and handle targets.

Responsibilities

• Actively recruit, onboard, and manage both paid staff and volunteers.
• Maintain high standards of customer service and store presentation.
• Maximise profits and overall store contribution through sales and loss prevention.
• Utilise visual merchandising to promote commercial success and stock turnover.

Skills

Customer service

Retail management

Team leadership

Visual merchandising

Donor goods handling

Job description

Are you a motivated and passionate individual looking to make a difference?

As a Store Manager, you will take ownership of your store’s performance, maximising income through physical and digital channels while leading an inclusive and diverse team. By role‑modelling the DEBRA values, you will create a positive environment where colleagues and volunteers feel supported, engaged and focused on delivering impact for the EB community.

Our SwanleyRetail StoreManagerwill join us on a full time, permanent basis working a contract of 35 hours per week, 5days out of 7earning asalary of £25,480annum / £14.00an hour. 

About DEBRA

We are anational charity that supports individuals and families affected byEpidermolysis Bullosa (EB)– a painful genetic skin blistering condition which, in the worst cases, can be fatal.

What we are looking for in our Retail StoreManager:

You will be motivated and enthusiastic, with good customer service, retailadministrationand management skills as well as the ability to work well under pressure to meet targets and to help and support the efficient running of our store inSwanley.

Your Key Responsibilities in the role of Retail StoreManager:

• Effectively recruit,maintain, and manage both paid employees and volunteers

• Ensure a standard of excellence ismaintained, in terms of customer service

• Maximising profits to increase overall contribution of the store

• Use visual merchandising talents to ensure the store is presented well and promoting commercial success

• Generate quality donated goods to achieve processing targets tomaintainshop density levels

Why work for us here at DEBRA!

Mission, Vision & Values

Our missionis a world where no one suffers withEpidermolysis Bullosa.

Our visionis that we live in a world where no one suffers withEpidermolysis Bullosa (EB)and we provide lifelong carefor all those affected/impactedby living with EB.

Our valuesare based aroundcare andinclusivity,and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to Work.

We offer a competitive salary, along with rewards & benefits which include:

• Access to a Group Personal Pension with a matched 4% contributionfromDEBRA

• Life Assurance Scheme

• Free access toourround the clock employeeassistanceprogram for advice and supportfor both you and your family

• Annual Leave 20 days plus Bank Holiday (pro rata for part time employees)

• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via ourEmployeeBenefit Portal.

• Access to a 24 hour 7 days a week GP service

Please note:DEBRA takes its safeguarding responsibilities seriously and we would like you to be aware that all positions within our organisation require a DBS check and two satisfactory references. 

We are committed to delivering our Equality,Diversityand Inclusion strategy across all areas of our work, including recruitment. As aDisability Confident employer, we welcome applications from disabled candidates and are committed to providing reasonable adjustments throughout the recruitment and interview process. Please let us know if you require any adjustments to support you.

If you are enthusiastic about the contribution, you could make and would like to join our team as our new Retail StoreManager,