Assistant Store Manager

Pertemps Bond; High Wycombe; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Half-year bonus

Job summary

Pertemps Bond in High Wycombe is seeking an Assistant Manager to join a busy, friendly team at a storage site. You will deliver excellent customer service, handle bookings and payments, and support day-to-day operations.

You will upsell extras, manage customer records, conduct site tours, and help maintain tidy areas. Weekend shifts are required with a monthly weekend pattern and a potential half-yearly bonus if KPIs are met.

Qualifications

• Customer-focused with excellent communication skills.
• Confident with upselling and identifying sales opportunities.
• Organised and able to manage multiple tasks.
• Reliable, professional and well presented.
• Flexible to work the required shift pattern and one weekend per month.

Responsibilities

• Speaking to customers both over the phone and face-to-face, providing excellent customer service.
• Upselling add-ons and extras to existing customers, including packaging materials and additional storage space.
• Supporting the manager with smooth day to day running of the site
• Ensuring communal areas are kept tidy, clean and presentable for customers.
• Assisting with the opening and closing of the site.
• Processing new customer bookings, payments and account changes.
• Conducting site tours and explaining storage options and services to prospective customers.
• Maintaining accurate customer records and completing relevant admin duties.
• Building strong relationships with customers and encouraging repeat business.
• Providing general support to the Manager and wider team as required.
• Half yearly bonus when targets and KPI's are met.

Skills

Customer service

Upselling

Organised

Reliable

Teamwork

Job description

Role: Assistant Manager Salary: £28,980 per Annum Role Type: Permanent Shift Pattern: Weekly alternating shifts:

Weekend Requirement: 1 weekend per month

• 7:45am-4:15pm
• 9:45am-6:15pm

• Saturday: 7:45am-4:15pm
• Sunday: 9:15am-4:15pm

We are currently recruiting on behalf of a storage company for an Assistant Manager to join their busy and friendly team based in High Wycombe.

This is a great opportunity for someone who enjoys working with people, is hands-on and wants to build their experience in a management role while providing great customer service.

Responsibilities

• Speaking to customers both over the phone and face-to-face, providing excellent customer service.
• Upselling add-ons and extras to existing customers, including packaging materials and additional storage space.
• Supporting the manager with smooth day to day running of the site
• Ensuring communal areas are kept tidy, clean and presentable for customers.
• Assisting with the opening and closing of the site.
• Processing new customer bookings, payments and account changes.
• Conducting site tours and explaining storage options and services to prospective customers.
• Maintaining accurate customer records and completing relevant admin duties.
• Building strong relationships with customers and encouraging repeat business.
• Providing general support to the Manager and wider team as required.
• Half yearly bonus when targets and KPI's are met.

About you

• Customer-focused with excellent communication skills.
• Confident with upselling and identifying sales opportunities.
• Organised and able to manage multiple tasks.
• Reliable, professional and well presented.
• Comfortable working as part of a team while also using your own initiative.
• Flexible to work the required shift pattern and one weekend per month.

If you're friendly, professional and confident when dealing with customers, or have previous experience in customer service, sales, retail, hospitality or the storage industry, we'd love to hear from you.