Assistant Store Manager

SUIT SUPPLY; Greater London; On-site; GBP 37,000 - 47,000; Full time

Benefits offered by this job

Clothing allowance

Generous employee discount

Comprehensive training program

Job summary

SUIT SUPPLY is seeking an Assistant Store Manager in the Greater London area. You will support the Store Manager in leading a professional store team to meet sales and service targets, uphold visual standards, and deliver an excellent customer and team experience.

The role requires strong leadership, exceptional customer service, and flexibility to work nights, weekends, and holidays. You will collaborate with training, HR, and store support teams to drive store performance and operations.

Qualifications

• Experience managing a store team.
• Proven customer service/clienteling skills.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Lead and develop a professional store team to achieve goals and improve objectives.
• Collaborate with training teams to develop a gold standard team.
• Set weekly/monthly team objectives and monitor progress.
• Ensure professional appearance and highest level of customer service to maximize sales and create a personal customer experience.
• Ensure merchandise is displayed per visual guidelines.
• Collaborate with store support departments to optimize resources.
• Coordinate with HR on policies and development planning for the team.
• Perform other duties as assigned by Store Manager.

Skills

Management

Sales

Customer Service

Leadership

Communication

Job description

You are an independent professional, with a high level of responsibility and identifying and solving problems is something that comes naturally to you. As an Assistant Store Manager, you will support the Store Manager to achieve sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.

What you will do:

• Support the Store Manager to lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team
• Performing other duties assigned by Store Manager

Who you are:

• Previous experience in management, sales, hospitality, and/or service
• Exceptional customer service/clienteling skills
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

What you will get:

• Competitive salary between £3,300-£4,200 per month for a full-time contract, plus a lucrative bonus structure
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad