Assistant Store Manager

Heals; Greater London; Híbrido; GBP 29 000 - 36 000; Tempo integral

Resumo da oferta

Heal's in London is seeking an Assistant Store Manager for our flagship store to lead a team, drive sales, and deliver an exceptional customer experience daily.

Working with the Store Manager, you will coach and develop colleagues, optimise operations, manage the Sleep Department, and bring the Heal's brand to life on the shop floor while upholding high standards of service and presentation.

Qualificações

• Experience in retail management or leadership roles.
• Strong customer service and people leadership skills.
• Ability to coach and develop others.
• Organisational and analytical skills.

Responsabilidades

• Drive sales, conversion and average transaction value, achieving commercial targets.
• Lead, coach and develop a high-performing, customer-focused team.
• Create a strong selling culture, maximising opportunities through product knowledge, link selling and exceptional service.
• Deliver engaging customer experiences and resolve customer queries or complaints effectively.
• Oversee the Sleep Department, supporting its sales, service and operational performance.
• Manage stock, merchandising, loss prevention and inventory accuracy.
• Support workforce planning, recruitment, performance management and team development.
• Monitor business performance, costs and market activity to identify opportunities.
• Maintain excellent store standards, compliance and operational processes.
• Support store events, launches, promotions and wider business initiatives.

Conhecimentos

Retail leadership

Team coaching

Customer service

Analytical skills

Store operations

Descrição da oferta de emprego

Assistant Store Manager - TCR (37.5 hours)

The Role: Assistant Store Manager

Location: London (Flagship Store)

Department: Management

Contract Type: Permanent

Hours of Work: 37.5 hours

About Heal’s

For over 200 years, Heal's has been at the forefront of exceptional furniture and home design. Founded in 1810 as a family of skilled bed-makers, we've played a defining role in shaping some of the world's most influential design movements—from the Arts and Crafts movement and Bauhaus Modernism to the iconic Scandinavian style.

Today, our passion for timeless, contemporary design remains as strong as ever. As the Home of Design since 1810, we continue to champion our founding values of Good Design, Well Made, and Honest Craftsmanship, curating beautifully designed furniture and home accessories that inspire and stand the test of time.

At Heal's, we're proud of our heritage, but we're equally excited about the future. We're looking for people who share our passion for quality, creativity, and delivering an exceptional customer experience to help shape the next chapter of our story.

About the role

We’re looking for an Assistant Store Manager to join the Heal’s team at our Flagship Store in Central London, to help deliver an exceptional customer experience while driving commercial performance.

Working closely with the Store Manager, you’ll lead and inspire the team, maximise sales, maintain high operational standards and bring the Heal’s brand to life on the shop floor. You’ll also take ownership of the Sleep Department, ensuring strong performance and an outstanding customer journey.

What you’ll be responsible for

• Drive sales, conversion and average transaction value, achieving commercial targets.
• Lead, coach and develop a high-performing, customer-focused team.
• Create a strong selling culture, maximising opportunities through product knowledge, link selling and exceptional service.
• Deliver engaging customer experiences and resolve customer queries or complaints effectively.
• Oversee the Sleep Department, supporting its sales, service and operational performance.
• Manage stock, merchandising, loss prevention and inventory accuracy.
• Support workforce planning, recruitment, performance management and team development.
• Monitor business performance, costs and market activity to identify opportunities.
• Maintain excellent store standards, compliance and operational processes.
• Support store events, launches, promotions and wider business initiatives.

What you will bring

• Proven experience in a retail leadership or management role.
• A commercially driven mindset with a strong focus on achieving results.
• Excellent customer service and people leadership skills.
• A confident coach who can motivate and develop others.
• Strong organisation, communication and analytical skills.
• The ability to balance sales, people, customer experience and operational priorities.
• A genuine passion for design, interiors and the Heal’s brand is highly desirable.