Flagship Store Manager - Inspire Sales & Design

Heals; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

Heal's in London is seeking an Assistant Store Manager for our flagship store to lead a team, drive sales, and deliver an exceptional customer experience daily.

Working with the Store Manager, you will coach and develop colleagues, optimise operations, manage the Sleep Department, and bring the Heal's brand to life on the shop floor while upholding high standards of service and presentation.

Qualifications

• Experience in retail management or leadership roles.
• Strong customer service and people leadership skills.
• Ability to coach and develop others.
• Organisational and analytical skills.

Responsibilities

• Drive sales, conversion and average transaction value, achieving commercial targets.
• Lead, coach and develop a high-performing, customer-focused team.
• Create a strong selling culture, maximising opportunities through product knowledge, link selling and exceptional service.
• Deliver engaging customer experiences and resolve customer queries or complaints effectively.
• Oversee the Sleep Department, supporting its sales, service and operational performance.
• Manage stock, merchandising, loss prevention and inventory accuracy.
• Support workforce planning, recruitment, performance management and team development.
• Monitor business performance, costs and market activity to identify opportunities.
• Maintain excellent store standards, compliance and operational processes.
• Support store events, launches, promotions and wider business initiatives.

Skills

Retail leadership

Team coaching

Customer service

Analytical skills

Store operations

Job description

Heal's in London is seeking an Assistant Store Manager for our flagship store to lead a team, drive sales, and deliver an exceptional customer experience daily.

Working with the Store Manager, you will coach and develop colleagues, optimise operations, manage the Sleep Department, and bring the Heal's brand to life on the shop floor while upholding high standards of service and presentation.