Assistant Store Manager

Big Yellow Group plc; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to join their vibrant team in Tolworth. This role is perfect for someone passionate about customer service and team development, where you will lead from the front and help create a positive work environment. You will take ownership of store performance, ensuring your team is motivated and delivering exceptional service. With a strong emphasis on work-life balance and employee well-being, this company offers a supportive and fun workplace culture. If you are ready for a challenge and want to make a difference, this opportunity is for you.

Benefits

Quarterly team bonuses

Additional day off for your Birthday

28 days holiday entitlement

Training and support

Great pension scheme

Social events

Enhanced family policies

Free on-site parking

Cycle to work scheme

Wellbeing support

Qualifications

• Strong leadership skills to inspire and motivate the team.
• Ability to deliver exceptional customer service consistently.

Responsibilities

• Lead and manage the store team to drive performance.
• Ensure high levels of customer service and operational standards.
• Support the Store Manager in all aspects of store operations.

Skills

Leadership

Customer Service

Team Management

Commercial Awareness

Job description

About The Role

Role: Assistant Store Manager / Location: Tolworth / Salary: £29,627 per annum (OTE £32,589) plus benefits / Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

What we give back to youWe believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:

• Competitive rates of pay reviewed on an annual basis
• Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support to help you develop a great career with us from day one
• Great pension and sharesave schemes
• Social events throughout the year
• Family friendly policies which include enhanced maternity, paternity and adoption packages
• Free on-site parking
• Cycle to work scheme and gym discounts
• Vouchers for important life events, birthdays and long service rewards
• Day off to volunteer for one of our charity partners
• Access to wellbeing support and employee assistance programme (EAP)

What you`ll be doingAs an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:

• Leading from the front and work shoulder to shoulder with your team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure there is a strong pipeline of talent
• Support in creating a working environment where people are happy to come into work
• Ownership of store financial contribution in order to drive sales and control costs
• Ensure you and your team always provide the highest level of customer service
• Maintain commercial awareness of competitors to improve team and store performance
• Ensure you take responsibility for all aspects of store operations in the Store Managers absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
• Encourage a positive and flexible approach to daily management of the store/team

Find out more about a Store Role

About Us

Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge.

We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.

So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch.

We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.

Find out more about life at Big Yellow