Assistant Store Manager - Oxford Street (40 hours)

Rituals; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant Store Manager to lead a dynamic team. In this role, you'll inspire your colleagues to provide exceptional customer service while driving store performance. You'll be pivotal in creating a positive work culture, coaching team members, and ensuring operational efficiency. If you're passionate about retail and have a knack for motivating others, this opportunity is perfect for you. Join a company that values trust, teamwork, and personal growth, and make a meaningful impact in a vibrant shopping environment.

Qualifications

• Prior experience as Assistant Store Manager or equivalent in retail/hospitality.
• Strong people management and coaching skills.

Responsibilities

• Motivate team and provide excellent customer service.
• Assist Store Manager with daily business activities.

Skills

People management

Communication

Motivation

Coaching

Decision-making

Problem-solving

Job description

Job Description

As an Assistant Store Manager, your focus is on motivating your team and providing each customer with a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential. Finally, you’ll serve as your Store Manager’s right hand by assisting with day-to-day business activities.

Qualifications

High on energy, low on ego, and with a sense of humor!

You are unique because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. As an Assistant Store Manager, you are inspiring and performance-oriented.

Additionally, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioral change and develop others.
• Decision-making and problem-solving skills.