Assistant Store Manager

JD Sports Fashion; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic retail environment as an Assistant Store Manager, where your leadership and sales skills will drive store success. In this role, you will guide a passionate team to achieve sales targets while fostering a positive work culture. With a focus on operational excellence and customer satisfaction, you will play a crucial role in the growth of a leading omni-channel retailer in the sports fashion industry. This is an exciting opportunity to develop your career in a supportive and innovative workplace that values your contributions.

Benefits

Quarterly discretionary bonus schemes

30% employee discount

Access to digital health services

Health cash plans

Internal development courses

Apprenticeships and accredited qualifications

Company Sick Pay

Discounted Gym memberships

Life Assurance

Incremental Holiday Allowance

Qualifications

• Previous supervisory experience in retail is essential.
• Strong understanding of sales trends and customer service.

Responsibilities

• Support the Store Manager in daily operations and sales targets.
• Develop a motivated team through training and coaching.
• Analyze sales data to identify opportunities for growth.

Skills

Leadership

Communication

Sales Target Achievement

Data Analysis

Team Development

Customer Service

Education

High School Diploma

Retail Management Training

Job description

Join to apply for the Assistant Store Manager role at JD Sports Fashion

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Join to apply for the Assistant Store Manager role at JD Sports Fashion

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities

• Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
• Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially .
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity
  
  

Role Objectives And KPI’s

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPI s including but not limited to Units, Conversion, ATV, UPT .
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promotor Score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required .
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget
  
  

Skills And Experience

• Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
• Passionate about retail & hold a good understanding of the latest trends and our competitors
• Previous experience of coaching and developing individuals
• Strong communication skills
• Proven track record of achieving and exceeding sales targets and KPI’s
• Experience in analysing KPI’s data to making commercial decisions
• Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous
• Promote JD Group values to internal and external stakeholders
  
  

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Quarterly discretionary bonus schemes
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Company Sick Pay scheme
• Discounted Gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance
  
  

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD

Apply Now

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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