Assistant Store Manager

TN United Kingdom; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Assistant Manager to lead a dynamic team in achieving sales and KPI targets. This role involves supporting store operations, fostering a positive team culture, and providing exceptional customer service. The ideal candidate will have a strong background in retail management, with proven leadership and communication skills. Join a forward-thinking company that values personal and professional growth, offering numerous benefits and opportunities for development. If you're passionate about retail and eager to make a difference, this is the perfect opportunity for you.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive online deals

Digital health services

Health cash plans

Internal development courses

Discounted gym memberships

Life Assurance

Colleague support initiatives

Volunteering opportunities

Qualifications

• Previous supervisory or management experience in retail.
• Strong communication and leadership abilities.

Responsibilities

• Support Store Manager in achieving sales and KPI targets.
• Create a positive team culture through recruitment and training.
• Analyze sales data for informed decision-making.

Skills

Leadership

Communication

Sales Analysis

Team Development

Customer Service

Retail Management

KPI Analysis

Visual Merchandising

Job description

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We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

1. Support the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Set clear sales goals, track performance, and evolve processes to ensure continuous store growth.
2. Create a positive team culture through recruiting, training, and continuously developing staff. Build a motivated and high-performing team to increase store success.
3. Analyze sales data and financial reports to make quick, well-informed decisions alongside the Store Manager, identifying and responding to operational & commercial opportunities.
4. Act as the point of contact for colleagues in the manager’s absence.
5. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
6. Manage day-to-day operations, including opening and closing procedures.
7. Support cash management tasks, such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Provide feedback and coaching to colleagues to improve performance.
10. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store’s monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience :

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience analyzing KPI data for making commercial decisions.
7. Keen eye for detail & commerciality; experience in visual merchandising is advantageous.
8. Ability to promote JD Group values to internal and external stakeholders.

Benefits:

• Quarterly discretionary bonus schemes.
• Company discount of 30% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Access to apprenticeships & accredited qualifications — earn while you learn.
• Discounted gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.