Store Leader: Elevate Service & Team Performance

Tapestry, Inc.; City Of London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Inclusive environment

Internal mobility & career progression

Volunteering day

Ambassador Programme

Regular social events

Equity Inclusion & Diversity Initiives

Employee discount

Incentive programme

Job summary

Kate Spade New York in London is seeking an Assistant Store Leader to partner with the Store Leader to maximize productivity through leadership, coaching, and operational excellence on the sales floor and across channels. You will drive omni-channel and virtual selling, lead customer data capture for marketing, and develop a diverse team while maintaining brand standards.

The role requires 2+ years retail management, strong English, and the ability to work a flexible schedule including nights

Qualifications

• 2+ years retail management experience in fashion/lifestyle or similar environment.
• Strong leadership and communication skills.
• Proficient with Microsoft Word/Excel/PowerPoint/Outlook; experience with retail systems.

Responsibilities

• Model service behaviors and lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling and manage client books and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues.
• Lead customer data capture to support marketing and repeat business.
• Recruit, onboard, and develop diverse talent with coaching.
• Set goals, review KPIs, and coach to results.
• Act as Store Leader in their absence and foster an inclusive culture.
• Build community networks to support recruiting and brand awareness.
• Own store sales plans and forecasts and create action plans.
• Oversee opening/closing, cash handling, and security.

Skills

People leadership

Clienteling & service

Omni-channel selling

Sales analytics

Retail operations

Tools

Retail systems

MS Office

POS systems

Job description

Kate Spade New York in London is seeking an Assistant Store Leader to partner with the Store Leader to maximize productivity through leadership, coaching, and operational excellence on the sales floor and across channels. You will drive omni-channel and virtual selling, lead customer data capture for marketing, and develop a diverse team while maintaining brand standards.

The role requires 2+ years retail management, strong English, and the ability to work a flexible schedule including nights