Luxury Store Supervisor & Client Experience Lead

kate spade new york; Greater London; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Inclusive work environment

Career progression

1 paid volunteering day per year

Ambassador Programme

Employee discount

Incentive programme

Job summary

Kate Spade New York is seeking a Store Supervisor to lead a high-energy luxury retail team in London. You will drive sales, coach staff, and uphold brand service standards across in-store and omni-channel channels.

The role requires 2+ years in retail management, strong communication, and proficiency with MS Office. You will contribute to recruitment, training, and delivering exceptional customer experiences.

Qualifications

• 2+ years in a retail management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills and ability to multi-task.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Excellent English language proficiency.

Responsibilities

• Drive sales performance and lead the team to achieve KPI targets; analyze metrics and implement best practices.
• Build and maintain client relationships; ensure exceptional in-store and after-sales experiences; drive repeat business and VIP retention.
• Model brand service behaviors and elevate selling and customer engagement on the shop floor.
• Coach and develop team; support recruitment, onboarding, and ongoing training.
• Oversee opening/closing procedures, cash handling, POS, and inventory controls.
• Lead omni-channel initiatives, including live-stream selling and data capture to grow loyalty.

Skills

Communication

Leadership

Customer service

Multi-tasking

Social media literacy

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Store Supervisor to lead a high-energy luxury retail team in London. You will drive sales, coach staff, and uphold brand service standards across in-store and omni-channel channels.

The role requires 2+ years in retail management, strong communication, and proficiency with MS Office. You will contribute to recruitment, training, and delivering exceptional customer experiences.