Store Leader: Elevate Brand Experience & Growth

Tapestry, Inc.; Bocking; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Inclusive work environment

Internal mobility & career progression

1 paid volunteering day per year

Ambassador Programme

Regular social events

Equity Inclusion & Diversity programs

Employee discount

Incentive programme

Job summary

Kate Spade New York is seeking a Store Leader to drive client-focused selling and omni-channel initiatives in a dynamic fashion retail environment. The role requires leading a diverse team, managing schedules, and delivering brand standards across in-store and live-stream activities.

Responsibilities include coaching, KPI management, and partnership with corporate teams to optimize market strategies. Flexible schedule and a focus on inclusive culture are emphasised in the role description.

Qualifications

• 2+ years of retail management experience (fashion/lifestyle or comparable environment).
• Strong leadership communication, and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency. (for EU)

Responsibilities

• Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.
• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.
• Own store sales plans and forecasts; create action plans to address business opportunities.
• Inspire the team to exceed performance standards across all selling channels.
• Partner with corporate teams to analyze market data and optimize strategies.
• Champion Kate Spade's aesthetic and philosophy; maintain brand and operating standards.
• Execute visual directives and ensure an impeccable store environment.
• Communicate sell-through, stock trends, and customer feedback to improve results.
• Oversee opening/closing procedures, cash handling, and facility security.
• Manage schedules and payroll budgets; adjust staffing to business needs.
• Ensure compliance with policies, safety, and loss prevention standards.
• Support inventory management, cycle counts, and shipment accuracy.
• Manage live stream shopping sessions and leverage social media trends to drive engagement.

Skills

Retail management

Leadership

Data analysis

Microsoft Office

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Retail systems

Job description

Kate Spade New York is seeking a Store Leader to drive client-focused selling and omni-channel initiatives in a dynamic fashion retail environment. The role requires leading a diverse team, managing schedules, and delivering brand standards across in-store and live-stream activities.

Responsibilities include coaching, KPI management, and partnership with corporate teams to optimize market strategies. Flexible schedule and a focus on inclusive culture are emphasised in the role description.