Spa & Wellness Manager

The Londoner Hotel; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per year

Complimentary meals and beverages

Job summary

The Londoner in Leicester Square seeks a Spa & Wellness Manager to lead the spa and wellness facilities, drive guest experiences and ensure luxury service standards. You will inspire a high-performing team, manage budgets, and develop innovative wellness programmes while collaborating with hotel leadership to enhance the guest journey.

Experience in luxury hospitality and proven leadership required; competitive salary and benefits are offered.

Qualifications

• Proven experience as a Spa Manager, Wellness Manager, or in a similar luxury-hotel leadership role.
• Strong commercial acumen with budgets and revenue performance.
• Excellent leadership, coaching, and people-management skills.

Responsibilities

• Lead day-to-day operations of the spa, wellness, fitness, and treatment facilities.
• Drive revenue growth through management of treatments, retail, memberships, and programmes.
• Recruit, train, and develop a high-performing spa and wellness team.
• Deliver exceptional guest experiences that meet luxury standards.
• Monitor budgets, payroll, and profitability targets.
• Ensure health, safety, hygiene, and regulatory compliance.

Skills

Spa management

Leadership

Budget management

Guest service excellence

Communication

Tools

Spa booking systems

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Spa an Wellness Manager to join our stunning Spa and Health Club at The Retreat based within out super-boutique hotel,The Londoner.

As Spa & Wellness Manager, you will be responsible for the overall operation, strategic direction, and commercial performance of our spa and wellness facilities. You will inspire a high-performing team, deliver outstanding guest experiences, and ensure the highest standards of service, luxury, and operational excellence.

Overview

• Lead the day-to-day operations of the spa, wellness, fitness, and treatment facilities.
• Drive revenue growth through effective management of treatments, retail sales, memberships, and wellness programmes.
• Recruit, train, motivate, and develop a talented spa and wellness team.
• Deliver exceptional guest experiences that exceed the expectations of a luxury clientele.
• Monitor and manage departmental budgets, payroll, and profitability targets.
• Ensure compliance with health, safety, hygiene, and regulatory requirements.
• Develop innovative wellness initiatives, treatments, and guest experiences aligned with luxury market trends.
• Build strong relationships with suppliers, brand partners, and industry contacts.
• Analyse performance metrics and implement strategies to improve operational efficiency and guest satisfaction.
• Collaborate closely with hotel leadership to support wider business objectives and enhance the overall guest journey.

About you

• Proven experience as a Spa Manager, Wellness Manager, or similar leadership role within a luxury hotel, resort, or premium wellness environment.
• Strong commercial acumen with experience managing budgets and driving revenue performance.
• Excellent leadership, coaching, and people management skills.
• Outstanding communication and interpersonal abilities.
• Strong understanding of luxury guest service standards.
• Experience managing spa booking systems and operational reporting.
• Knowledge of health, safety, and industry compliance standards.

Company Benefits

• Competitive salary

• 28 days Holiday per annum including Bank Holidays increasing with long service

• Complimentary hot meals, salad bar and unlimited beverages provided daily

• Recommend a Friend Scheme of up to £500 per friend recommended.

• Annual complimentary night stays within our hotels

• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

• Access to a discount platform for all of the most popular stores and outlets

• Auto enrolment into our company pension scheme

• Regular social events across all hotels

• Annual company recognition events held in January each year

• Wellbeing champions across all of our hotels

• Access to our company doctor for medical appointments and occupational health support

• Access for all hosts to our online learning platform Edwardian Academy

• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will required from candidates as part of the recruitment process.

Compensation: Competitive salary