Spa And Wellness Manager

The Londoner; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

28 days holiday

Complimentary meals

Friend referral bonus

Annual complimentary nights

Staff discounts

Pension scheme

Company events

Wellbeing support

Edwardian Academy access

Promotion opportunities

Job summary

The Londoner in London, United Kingdom is seeking a Spa and Wellness Manager to lead our Spa and Health Club operations. You will direct strategic direction, guest experience, and commercial performance across luxury spa facilities, inspiring a high-performing team and upholding the highest standards of service and sophistication.

You will drive revenue through treatments, memberships, and wellness programs while ensuring health and safety compliance and collaborating with hotel leadership to

Qualifications

• Proven experience as a Spa Manager, Wellness Manager, or similar leadership role in luxury hospitality.
• Strong commercial acumen with experience managing budgets and driving revenue.
• Excellent leadership, coaching, and people management skills.
• Outstanding communication and interpersonal abilities.
• Strong understanding of luxury guest service standards.
• Experience managing spa booking systems and operational reporting.
• Knowledge of health, safety, and industry compliance standards.

Responsibilities

• Lead the day-to-day operations of the spa, wellness, fitness, and treatment facilities.
• Drive revenue growth through management of treatments, retail, memberships, and wellness programmes.
• Recruit, train, motivate, and develop a talented spa and wellness team.
• Deliver exceptional guest experiences that exceed expectations of a luxury clientele.
• Monitor and manage departmental budgets, payroll, and profitability targets.
• Ensure compliance with health, safety, hygiene, and regulatory requirements.
• Develop innovative wellness initiatives and guest experiences aligned with luxury trends.
• Collaborate with hotel leadership to support broader business objectives.

Skills

Spa management experience

Leadership

Budget management

Luxury service standards

Staff development

Tools

Spa booking system

Job description

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Spa an Wellness Manager to join our stunning Spa and Health Club at The Retreat based within out super-boutique hotel,The Londoner. As Spa & Wellness Manager, you will be responsible for the overall operation, strategic direction, and commercial performance of our spa and wellness facilities. You will inspire a high-performing team, deliver outstanding guest experiences, and ensure the highest standards of service, luxury, and operational excellence.

Overview:

• Lead the day-to-day operations of the spa, wellness, fitness, and treatment facilities.
• Drive revenue growth through effective management of treatments, retail sales, memberships, and wellness programmes.
• Recruit, train, motivate, and develop a talented spa and wellness team.
• Deliver exceptional guest experiences that exceed the expectations of a luxury clientele.
• Monitor and manage departmental budgets, payroll, and profitability targets.
• Ensure compliance with health, safety, hygiene, and regulatory requirements.
• Develop innovative wellness initiatives, treatments, and guest experiences aligned with luxury market trends.
• Build strong relationships with suppliers, brand partners, and industry contacts.
• Analyse performance metrics and implement strategies to improve operational efficiency and guest satisfaction.
• Collaborate closely with hotel leadership to support wider business objectives and enhance the overall guest journey.

About you:

• Proven experience as a Spa Manager, Wellness Manager, or similar leadership role within a luxury hotel, resort, or premium wellness environment.
• Strong commercial acumen with experience managing budgets and driving revenue performance.
• Excellent leadership, coaching, and people management skills.
• Outstanding communication and interpersonal abilities.
• Strong understanding of luxury guest service standards.
• Experience managing spa booking systems and operational reporting.
• Knowledge of health, safety, and industry compliance standards.

Company Benefits:

28 days Holiday per annum including Bank Holidays increasing with long service

Complimentary hot meals, salad bar and unlimited beverages provided daily

Recommend a Friend Scheme of up to £500 per friend recommended.

Annual complimentary night stays within our hotels

Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

Access to a discount platform for all of the most popular stores and outlets

Auto enrolment into our company pension scheme

Regular social events across all hotels

Annual company recognition events held in January each year

Wellbeing champions across all of our hotels

Access to our company doctor for medical appointments and occupational health support

Access for all hosts to our online learning platform Edwardian Academy

Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Spa and Wellness Manager • London, United Kingdom