Spa Beauty Manager

Bannatyne; Metropolitan Borough of Solihull; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Flexible schedule

Free gym membership

28 days annual leave

Complimentary meals

Discounted spa treatments

Discounted spa goods

Discounted meals and beverages

Career & Personal Development

Job summary

Bannatyne is seeking a Spa Manager in Solihull to lead daily spa operations and deliver exceptional guest experiences. You will manage a team of therapists, drive revenue strategies and ensure top-tier service across treatments such as massages and facials.

The role requires NVQ Level 2/3 Beauty Therapy, strong customer service skills and flexibility, including weekends and holidays. Join Bannatyne to advance wellness and guest satisfaction within a premium spa environment.

Qualifications

• NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• Experience delivering excellent customer service.
• KPI-driven with strong communication and interpersonal skills.
• Ability to manage a team and develop staff.
• Flexible hours including weekends and holidays.

Responsibilities

• Oversee daily spa operations ensuring a relaxing guest experience.
• Lead and manage a team of therapists and support staff.
• Develop strategies to increase spa revenue and client satisfaction.
• Perform spa treatments (massage, facials, manicure, pedicure) as needed.
• Maintain cleanliness, safety and high service standards.
• Manage inventory, budgets and scheduling.
• Foster a positive, collaborative work environment.

Skills

KPI driven

Customer service

Team leadership

Interpersonal skills

Communication skills

Education

NVQ Level 2 & 3 Beauty Therapy

Job description

Job Title : Spa Manager

Hours : 40 per week

Rate of Pay : £14.42 per hour

Location : Solihull

Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne’s luxurious spa invites you to join our team as a Spa Manager!

Our Perks:

• B-fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Manager:

• Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Lead, motivate, and manage a team of skilled therapists and support staff.
• Develop and implement strategies to increase spa revenue and client satisfaction.
• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
• Maintain the highest standards of cleanliness, safety and customer service.
• Manage inventory, budgets and scheduling to ensure efficient spa operations.
• Creating a positive and collaborative work environment promoting professional growth and development.

What we are looking for:

• Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• Be KPI driven and results focused.
• Have dynamic interpersonal skills and a customer focused attitude.
• Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
• Proven experience of delivering excellent customer service.
• Be flexible and proactive in managing multiple priorities.
• The ability to make decisions, solve problems and take appropriate action.
• Experience of managing a team and strong people development skills.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had knowledge of ELEMIS products and treatments.

Why Bannatyne?

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you’ll play a pivotal role in delivering the ultimate spa experience.

Join us at Bannatyne, where wellness is our passion and our people make it happen!