Spa Beauty Manager

Bannatyne; West of England; On-site; GBP 44,083,000 - 49,594,000; Full time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Discounted Spa Treatments

Discounted Spa Goods

Discounted meals & drinks

Career development

Mental health & wellbeing

Length of Service Awards

Staff bonuses

Discounted entertainment & shopping

Job summary

Bannatyne is seeking a Spa Manager to lead our Bristol spa team on a maternity cover basis. You will oversee daily operations, coach therapists, and ensure an outstanding guest experience.

You will drive revenue, maintain high standards of cleanliness and service, and manage bookings, budgets and stock, while fostering a positive work environment. 40 hours per week, with weekend work as required.

Qualifications

• NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• KPI-driven with strong customer service experience.
• Proven team leadership and people development skills.
• Excellent written and verbal communication; confident with clients.
• Ability to work flexible hours, including weekends and holidays.
• Experience delivering exceptional customer service.

Responsibilities

• Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Lead, motivate, and manage a team of skilled therapists and support staff.
• Develop and implement strategies to increase spa revenue and client satisfaction.
• Perform spa treatments including massages, facials, manicures, pedicures when required.
• Maintain the highest standards of cleanliness, safety and customer service.
• Manage inventory, budgets and scheduling to ensure efficient spa operations.
• Create a positive and collaborative work environment promoting growth.

Skills

Customer service

Team leadership

Communication

Flexibility

Problem solving

Decision making

People development

Interpersonal skills

Education

NVQ Level 2 & 3 Beauty Therapy

Job description

Job Title : Spa Manager (Maternity Cover)
Hours : 40 per week
Rate of Pay : £16.50 per hour
Location : Bristol

Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne’s luxurious spa invites you to join our team as a Spa Manager!

Our Perks:

• B-fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Manager:

• Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Lead, motivate, and manage a team of skilled therapists and support staff.
• Develop and implement strategies to increase spa revenue and client satisfaction.
• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
• Maintain the highest standards of cleanliness, safety and customer service.
• Manage inventory, budgets and scheduling to ensure efficient spa operations.
• Creating a positive and collaborative work environment promoting professional growth and development.

What we are looking for:

• Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• Be KPI driven and results focused.
• Have dynamic interpersonal skills and a customer focused attitude.
• Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
• Proven experience of delivering excellent customer service.
• Be flexible and proactive in managing multiple priorities.
• The ability to make decisions, solve problems and take appropriate action.
• Experience of managing a team and strong people development skills.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had knowledge of ELEMIS products and treatments.

Why Bannatyne?

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you’ll play a pivotal role in delivering the ultimate spa experience.