Assistant Shop Manager (6 hours per week)

Dogs Trust; Welwyn Garden City; On-site; GBP 3,500 - 4,700; Part time

Job summary

Dogs Trust is seeking an Assistant Shop Manager to support a weekend charity shop in Welwyn Garden City. The role involves leading volunteers, ensuring excellent customer service, and driving shop performance in a busy retail environment.

We require retail experience, the ability to motivate a team, and a strong focus on merchandise, presentation, and community engagement. This is a permanent part-time role with weekend hours and a pro-rata salary, plus benefits.

Qualifications

• Retail experience is preferred.
• Ability to motivate a team and lead volunteers.
• Strong customer service and sales focus.
• Commercial awareness to maximise shop profits.

Responsibilities

• Inspire a team of volunteers to deliver excellent customer service.
• Maintain high shop presentation through effective merchandising.
• Take ownership for shop performance and maximise profits where possible.
• Represent the Dogs Trust brand and work with local rehoming centres as a community hub.

Skills

Retail experience

Team leadership

Customer service

Sales focus

Job description

Assistant Shop Manager (6 hours per week)

Application Deadline: 7 November 2026

Department: Retail

Employment Type: Permanent - Part Time

Location: Welwyn Garden City

Compensation: £4,080 pro-rata (full time equivalent £25,500) per year + benefits

Description

Are you an experienced retailer looking for a great place to reach your full potential?

We are looking for a commercially minded Assistant Shop Manager to support at our charity shop on the weekend.

What does this role do?

As Assistant Shop Manager, you'll:

• inspire a team of volunteers to deliver excellent customer service,
• maintain high levels of shop presentation through effective merchandising,
• take personal ownership for the performance of the shop, working to maximise profits where possible,
• be instrumental in ensuring your shop is a successful hub of the community, working closely with local rehoming centres and representing the Dogs Trust brand.

Could this be you?

To be successful in this role, you'll need some retail experience, with the ability to motivate a team, deliver outstanding customer service and drive sales through commercial awareness.

What does this team do?

Our Retail department is a growing network of 33 charity shops, fuelled by a burning passion for animal welfare and positive change, allowing us to raise funds that make a difference in the lives of countless dogs and their devoted owners across the UK.