Assistant Shop Manager

WOODGREEN PETS CHARITY; Newmarket; On-site; GBP 8,500 - 9,500; Full time

Benefits offered by this job

36 days annual leave

Employer pension 8%

Healthcare support (cashplan)

Headspace wellbeing package

Life assurance (4x salary)

Enhanced parental leave

Employee discounts

Job summary

Woodgreen Pets Charity in Newmarket is seeking an Assistant Shop Manager to join our Retail team. You will support the Shop Manager, drive sales through excellent customer service, and maintain high shop standards with a focus on stock and merchandising.

You will lead and develop volunteers, ensure cash handling accuracy, and act as a brand ambassador to raise awareness and engagement for our cause in the local community. Flexible, committed, and team-oriented candidates are encouraged to apply.

Qualifications

• Supervisory experience in a customer facing role
• Commitment to commercial mindset and sustainability
• Ability to lead, motivate and develop volunteers
• Strong communication and results-driven approach

Responsibilities

• Maintain continual high standards of shop presentation, back of house operations and customer service.
• Recruit, train, motivate and support volunteers; build a loyal, engaged team.
• Ensure stock availability through processing donations and accurate cash handling and records.

Skills

Supervisory experience

Commercial mindset

Sustainability passion

Compassionate leadership

Strong communication

Results-driven

Adaptability

Independent work

Job description

Assistant Shop Manager - Newmarket 1828

Job Profile document

Would you like to support Woodgreen in achieving its goal of helping people and their pets?

Do you enjoy working in a busy fast paced environment to maximise sales through high standards of customer service?

Joining Woodgreen as part of our dynamic Retail team you will help raise funds to enable our organisation to support every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners. You will be coming into the organisation at an exciting time, did we mention we're proud to be the set for Channel 4's 'The Dog House' award winning show?

As Assistant Shop Manager at our Newmarket charity shop you will work as part of our shop management team as they continue to strive for excellence. Stocked with an excellent selection of ladieswear, menswear and children’s clothing our shop is worthy of the royal reputation associated with its hometown!

Taking full responsibility in the Shop Managers absence, alongside your own designated tasks, you will;

• maintain continual high standards of shop presentation, back of house operations and customer service.
• present and maintain the highest standards of shop and window merchandising and visual layout.
• recruit, train, motivate, manage and support the creation and development of a loyal and engaged team of volunteers.
• Ensure maximum stock availability through the processing of donation received in the shop
• be responsible for compliance, record keeping and cash handling
• be a brand ambassador for Woodgreen to work with the local community to raise awareness and engagement for our cause.

If you have;

• Supervisory experience in a customer facing role
• A commercial and adaptable outlook to new ideas
• A passion for sustainability
• A compassionate approach to developing your team
• An ambitious and enthusiastic attitude
• Strong communication skills
• A results driven focus to ensure the right outcome for your shop and are
• Adaptable in changing situations and are able to work effectively independently

We would love to hear from you!

This opportunity has a working pattern of 12.5 hours a week working on a Friday between 11.30am and 4pm and all day on a Saturday. The salary for this position is £8,742.50 pro rata per annum (equivalent to £13.45 per hour). It is important to note that as Woodgreen Charity Shops are open 7 days a week there may be the opportunity, from time to time, to provide cover to support holiday or absences for your Shop Management team or area should you wish to do so.

This competitive salary will be complemented by;

• Pro rata equivalent of 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Due to the nature of this role there will be an element of manual handling and physical activity involved. You may also be required to work alone from time to time. For this reason we are unable to accept applications from anyone under the age of 18.

Please note that this role is subject to a range of pre-employment checks to include a DBS check. You will also need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found. Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.