Assistant Shop Manager

Blue Cross; Teddington; Sur place; GBP 9 800 - 12 000; Temps partiel

Avantages offerts par ce poste

Private GP access

Pension scheme

Annual volunteer days

Employee discounts

Résumé du poste

Blue Cross in Teddington is seeking a Part-time Assistant Manager for a permanent role (14 hours over 2 days). You will lead a shop team, manage donations, and drive sales while supporting volunteers to deliver a great customer experience.

The role requires merchandising knowledge and leadership ability, with flexibility to cover weekends and holidays. Salary is pro rata (£10,906 per annum) with full charity benefits and development opportunities.

Qualifications

• Previous experience of working in a retail environment.
• Cash handling and reconciliation experience.
• Experience of leading a team.
• Experience of providing great customer experience.
• Computer and administration skills.

Responsabilités

• Drive forward sales and source quality fashion, accessories and homeware from donations to regenerate and find a new home.
• Lead and motivate the team of volunteers to create a friendly, welcoming shopping experience.
• Support recruitment and training of new volunteers and share merchandising knowledge.
• Ensure excellent customer service for both purchasers and donors.
• Be flexible with working pattern, including weekends and holidays as needed.

Connaissances

Retail management/leadership

Cash handling

Team leadership

Customer service experience

Computer and administration skills

Description du poste

Description

Contract: Permanent, part time (14 hours over 2 days)

Salary: £10,906 per annum pro rata

Location: Teddington TW11 8QZ

Closing date: Thursday 22nd October 2026

Join our friendly charity retail team in Teddington as an Assistant Manager. This is more than just a retail job, it’s an opportunity to support a great cause, connect with your local community and help turn donations into meaningful impact every single day!

More about the role

Using your experience in retail management/leadership, you will work with our Shop Manager and local community to drive forward sales and source quality fashion, accessories and homeware from donations to regenerate and find a new home!
This store really needs someone who understands the local community and can work to build a solid customer base and network of generous donors. Every item sold helps fund our vital work: supporting sick, injured, and homeless pets and caring for over 40,000 animals each year through our rehoming, veterinary, and education programmes.
We’re looking for a positive role model to join our leadership team, guiding our team of volunteers in creating a friendly and welcoming shopping experience. We’d like you to have experience of managing others and have creative ways to lead and motivate a team to achieve maximum success. In this role, you will be supporting the recruitment and training of new volunteers, sharing your knowledge of merchandising and provide a quality customer service to those both purchasing and donating.
You could be a current team leader or supervisor, looking to take on more management responsibility or you could be an experienced manager (or deputy) looking for a new challenge. We want to hear from you to see if we are the employer for you!
Our shop is open Monday to Saturday from 09:00 to 17:00 and 10:00 to 16:00 on a Sunday, and your normal working pattern may change each week, subject to the needs of the business and the levels of staff and volunteers available to work. This working pattern includes weekends and bank holidays so having the ability to be flexible is essential, and you may also be required to support with additional holiday and sickness cover.

About you

You will have:

• Previous experience of working in a retail environment
• Cash handling and reconciliation experience
• Experience of leading a team
• Experience of providing great customer experience
• Computer and administration skills

It would also be great if you had:

• Managing volunteers

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page