Assistant Shop Manager

The Air Ambulance Service; Loughborough; On-site; GBP 1,200 - 2,400; Part time

Benefits offered by this job

Enhanced annual leave

Annual leave purchase options

Enhanced sick pay

Life assurance

Blue Light Card eligibility

Employee Assistance Programme

Job summary

The Air Ambulance Service in Loughborough is seeking an Assistant Shop Manager to lead the shop team, maximise sales and profitability, and manage volunteers and staff. This is a fixed-term 3-month contract with 12 hours per week. The role offers benefits and opportunities to contribute to lifesaving work.

You will support the shop manager, drive performance, and help create a welcoming, high-standard retail environment that reflects our mission and values.

Qualifications

• Proven people management experience.
• Experience working with volunteers.
• Strong customer care skills.
• IT skills and online business experience.
• Understanding of financial and numerical information.
• Experience in cash handling and online stock control.
• Creativity and flair for presenting items.
• Ability to keep up with retail trends and use initiative.

Responsibilities

• Assist and support the shop manager to maximise sales and profits.
• Guide and manage employees and volunteers to achieve goals.
• Provide direction, support, and motivation to the team.
• Delegate tasks and monitor progress with clear communication.
• Encourage personal and professional development of the team.
• Help run the shop autonomously to deliver profitability and customer focus.

Skills

People management

Volunteer management

Customer care

IT skills

Numeracy

Cash handling

Stock control

Merchandising

Retail trends

Tools

POS systems

Job description

Join Our Lifesaving Team

Assistant Shop Manager

Full Job Description:

Location: Loughborough

Hours: 12

PLEASE NOTE, THIS IS A FIXED TERM, 3 MONTH CONTRACT

Benefits: Benefits Summary

We're on the lookout for an Assistant Manager to support the Loughborough Shop.

If you're looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you've been waiting for!

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme

What You'll Be Doing:

To assist and support the shop manager to maximise sales and profits of your shop. Support the guiding and managing of both employees and volunteers to achieve specific goals and objectives. Help to provide direction, support, and motivation to the team members, delegating tasks, monitoring progress, and ensuring effective communication within the team. Proactively support and encourage both personal and professional development of the team. Assist in running the shop autonomously, ensuring delivery of a profitable and customer-focused shop.

What We're Looking For:

• Able to demonstrate effective people management experience
• Ability to understand issues related to working with volunteers
• Proven customer care skills
• IT skills and business online experience
• Understanding of financial and numerical information
• Experience in cash handling and online stock control
• Creativity and flair for presenting items
• Ability to keep up with retail trends and use initiative for positive results.

What's In It For You:

At TAAS, you'll be part of a passionate and committed charity that's making a real difference every day. We value professionalism, compassion and teamwork - and we're proud of our inclusive, supportive culture.

Whether it's supporting emergency services from behind the scenes or helping shape the future of our leadership, you'll play a crucial role in helping us save lives.

The Air Ambulance Service isn't just a place to work; it's a place to build a meaningful career.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and accelerate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.