Airdesk Operations Coordinator

The Air Ambulance Service; Coventry; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced annual leave

Annual leave purchase options

Enhanced sick pay

Life assurance

Blue Light Card eligibility

Employee Assistance Programme

EDI networks

Job summary

The Air Ambulance Service in Coventry is seeking an Airdesk Operations Coordinator to manage day-to-day aircraft mobilisation and coordination with clinical teams across the UK.

This full-time role (40 hours per week) requires calm under pressure, strong communication, and experience in a control room or fast-paced coordinating environment; a full UK driving licence is essential. Salary starts at £28,857.94 base plus £231 monthly premium.

Qualifications

• Experience in a control room or coordinating call centre role, including scheduling and urgent response.
• Excellent communication skills across in-person, phone, radio and written channels.
• Knowledge of The Children’s Air Ambulance and its values, plus confidentiality awareness.
• High attention to detail and ability to work under pressure in fast-moving situations.

Responsibilities

• Coordinate the day-to-day running of the NCAA Airdesk to ensure quick and efficient aircraft mobilisation.
• Liaise with hospitals, landing sites, airports and emergency services to support safe operations.
• Record and report operational data accurately and complete incident reports.

Skills

Control room experience

Coordinating call centre

Communication skills

MS Office

Tools

MS Office

Job description

Join Our Lifesaving Team

Airdesk Operations Coordinator

Location: Coventry, CV8 3AZ

Hours: Full time, 40hpw - providing Airdesk cover between the hours of 07:00 - 22:00

Please note the service operates 365 days a year so there will be a requirement to work occasional bank holidays and weekends.

Salary: Basic £28,857.94, plus a monthly premium of £231

Join a life-saving team making a difference every day. As an Air Desk Coordinator with the National Children's Air Ambulance, you'll be at the heart of our operation, coordinating our specialist helicopter transfers for critically ill babies and children across the UK.

From managing flight logistics and liaising with clinical teams to monitoring missions in real time, you'll ensure every transfer runs smoothly, safely, and efficiently. This isn't simply a logistics role - it's operating in a high-stakes environment where every decision matters.

You'll combine skills such as operational precision, excellent communication, calm under pressure and a strong sense of purpose. Every flight you help coordinate is part of a flying intensive care unit that can reduce transit time dramatically and provide an outstanding service to our NHS Clinical teams and patients.

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Visit our website - www.theairambulanceservice.org.uk

What You'll Be Doing:

Airdesk Operations

• Coordinate the day-to-day running of the NCAA Airdesk to ensure quick and efficient aircraft mobilisation.
• Work in partnership with CPTs and flight crews to deliver an outstanding service.
• Liaise with hospitals, landing sites, airports, and emergency services to support safe operations.
• Prioritise and adapt to changing needs in a dynamic environment

Continuous Improvement & Administration

• Help meet service performance targets and share feedback where improvements can be made
• Record and report operational data accurately.
• Complete incident reports and other required documentation.
• Provide administrative support and complete general tasks as directed by the Airdesk Team Leader

Additional Responsibilities

• Participate and support with training days and education events both internally and externally.
• Champion the work of The Children's Air Ambulance whenever opportunities arise.
• Support charity events and fundraising activities.
• Take on any other reasonable duties to support the smooth running of our operations.

What We're Looking For:

Essential

• Experience of either working within a control room environment, or a coordinating call centre type role, including scheduling and urgent response.
• Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing
• Knowledge of The Children's Air Ambulance, its organisational values, and the service It provides
• Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained
• Have a high attention to detail and level of accuracy
• Ability to work under pressure in fast moving situations
• Full UK manual driving licence
• MS Office Skills

Desirable

• Experience of supporting or being involved in aeromedical retrievals / transfers
• Ability to accurately complete reports by reviewing analysis and compiling data
• Understanding of NHS paediatric and neonatal retrieval teams and ambulance services

What's In It For You:

At TAAS, you'll be part of a passionate and committed charity that's making a real difference every day. We value professionalism, compassion and teamwork - and we're proud of our inclusive, supportive culture.

Whether it's supporting emergency services from behind the scenes or helping shape the future of our leadership, you'll play a crucial role in helping us save lives.

The Air Ambulance Service isn't just a place to work; it's a place to build a meaningful career.

Compliance Responsibilities

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and elevate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

Please note the provisional interview date is Monday 21st September.

Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.