Shop Assistant

British Red Cross; Dunfermline; On-site; GBP 25,000 - 31,000; Part time

Benefits offered by this job

Flexible working

Remote work options

Flexitime

Compressed hours

Job sharing

36 days leave

Learning & development

Will writing service

Death in service

Cycle2Work

Job summary

British Red Cross in Dunfermline is seeking a Shop Assistant to join our friendly team. You’ll help run a customer-focused shop, assist the shop manager, operate the till and create appealing displays.

The role requires previous retail experience, good communication, and a commercial mindset aimed at meeting targets. We offer flexible working options, generous annual leave, pension, and well-being support.

Qualifications

• Previous experience of working in a retail environment and confident with handling money.
• Strong communicator who delivers excellent customer service.
• Commercial mindset with a grasp of hitting targets.
• Ability to anticipate and delight each customer's needs

Responsibilities

• Assist the shop manager to run a customer-focused shop that is the window of the British Red Cross on the high street.
• Help create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident on the shop floor, you will be the first point of contact, operate the till and create displays.
• Be responsible for sorting stock and preparing items for display, behind the scenes.

Skills

Retail experience

Money handling

Customer service

Communication

Tools

Cash register

Job description

Shop Assistant

Location: Dunfermline

Salary: £24,479 per annum, pro rata

Hours: 28 per week

Contract: Permanent

Are you a retail superstar who is passionate about helping make a difference?
We're on the lookout for a dynamic Shop Assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness! Why work for the Red Cross?

“The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis” - Deborah, Shop Manager

What will a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets
• To appreciate and anticipate each customer's needs and delight them with the service provided

Closing date for applications is 23.59 on Tuesday 13th October 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders