Assistant Service Manager - Audi

TN United Kingdom; York; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks an Assistant Service Manager to enhance the service department at their York dealership. In this pivotal role, you will lead and motivate a dedicated team, ensuring exceptional customer experiences while managing workshop efficiency. This opportunity promises a supportive and flexible work environment, fostering professional growth and development. Join a company that values its people and strives for excellence, where your contributions will directly impact both customer satisfaction and team performance. If you're ready to take the next step in your career, this role is for you!

Benefits

Life Assurance Plan

Company Pension

26 Days Annual Leave

Flexible Working Policies

Paid Maternity Leave

Paid Paternity Leave

Training and Development Programs

Colleague Referral Scheme

Preferential Service Rates

Long Service Reward

Qualifications

• Proven experience in a Service Management or Aftersales capacity is desirable.
• Strong verbal and written communication skills are essential.

Responsibilities

• Lead, coach, and develop the service team to elevate performance.
• Manage workshop bookings to optimize utilization and customer experience.
• Handle customer complaints ensuring fair resolutions.

Skills

Customer Service Orientation

Team Leadership

Communication Skills

Problem Solving

Attention to Detail

Education

Experience in Service Management

Understanding of Motor Industry Practices

Job description

As an Assistant Service Manager working at our Audi Dealership in York, you will be responsible for supporting the day to day running of the Service department. Reporting directly to the Aftersales Manager, you will be responsible for helping to lead, motivate and develop the team to deliver and epitomise the highest level of customer experience.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!

We offer a range of flexible working options, committed to building an inclusive culture whilst supporting you in finding a healthy work-life balance, which we are open to discussing during the interview process.

Key Responsibilities will include:

• Helping to lead, coach and develop the service team to elevate their performance and behaviours, and deliver results.
• Ensuring appropriate resource management to deliver the highest level of customer experience, managing workshop bookings to optimise utilisation.
• Deciding appropriate diary booking to ensure correct workshop loading and the timely completion of work.
• Ensuring profit is maximised through the sale of additional work and suitable products and services.
• Carrying out thorough examinations of period management accounts, producing and reviewing financial objectives and raising any areas of concern/opportunity with the Head of Business.
• Handle customer complaints to ensure a fair and equitable resolution for all parties ensuring root cause is identified and solutions implemented to minimise chance of recurrence.
• Creating and fostering a team culture of high performance and excellence.

Qualifications:

• Proven experience in a Service Management / Aftersales capacity is desirable.
• A customer centric approach; always striving to deliver service above customer expectations, and the ability to create and develop a culture of continuous improvement.
• A solid understanding of current motor industry practices would be desirable but not essential.
• A deep understanding of the service core process.
• Strong verbal and written communication skills.
• Strong attention to detail and the desire to deliver impeccable standards right across the business.
• A valid driving licence which is free from excessive penalties.

Why join JCT600 and what is in it for you?

• A life assurance plan and a company pension subject to T&C’s.
• 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
• Flexible working policies.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• A range of training and leadership development programmes.
• Colleague referral scheme worth up to £1000 per referral.
• Preferential Service Rates (This includes family and friends)
• Long service reward and Loyalty incentives.

Our Ambition:

At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.

Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.

When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.